SAFAE RAHALI DOUKALI
Student
Brussels,BRU
Summary
As an enthusiastic International Business Management student, I bring a passion for understanding global markets and a knack for connecting with people from diverse backgrounds. My experience working in fast-paced customer service roles, like McDonald's and a Mary Chocolates, has strengthened my adaptability and ability to communicate effectively in multiple languages. I excel at providing tailored solutions and managing time under pressure. Now, I’m eager to apply my academic knowledge and hands-on experience in a business internship, where I can grow, contribute to meaningful projects, and help foster international relationships.
Overview
3
3
years of professional experience
Work History
Saleswoman
Mary Chocolaterie
03.2024 - 10.2024
- Developed tailored sales strategies for a multicultural client base, effectively addressing the unique needs of tourists from various countries.
- Provided personalized assistance in multiple languages, adapting to cultural preferences to enhance the customer experience.
- Promoted special offers and products, increasing sales productivity and boosting overall revenue.
- Delivered friendly, knowledgeable service at every stage of the shopping journey, ensuring customer satisfaction and loyalty.
- Strengthened communication and interpersonal skills through daily interactions with international customers, fostering positive and memorable experiences.
Versatile Cashier
McDonald's
06.2021 - 12.2023
- Handled high volumes of drive-thru orders efficiently, managing time effectively to meet customer demands during peak hours.
- Processed cash, card, and check transactions quickly and accurately, completing customer purchases with attention to detail.
- Greeted customers in-store and through the drive-thru, promptly responding to their needs with friendly service.
- Worked a flexible schedule, including extra shifts, to support business demands and ensure smooth operations.
- Thrived in a fast-paced environment, consistently delivering orders accurately and maintaining composure under pressure.
Education
Bachelor of Inernational Business And Trade - International Business Management
Thomas More University of Applied Sciences
Mechelen, Belgium07-2026
High School Diploma -
Campus UNESCO Koekelberg
Brussels, Belgium07-2023
Skills
- Goal-oriented mindset
- Communication skills
- Advanced Excel
- Customer Service
- Time Management
- Attention to Detail
- Fast Learner
- Foreign language fluency
- Teamwork and Collaboration
- Interpersonal and Social Skills
- Problem-Solving
- Multitasking and Organization
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
German
Elementary (A2)
Timeline
Saleswoman
Mary Chocolaterie
03.2024 - 10.2024
Versatile Cashier
McDonald's
06.2021 - 12.2023
Bachelor of Inernational Business And Trade - International Business Management
Thomas More University of Applied Sciences
High School Diploma -
Campus UNESCO Koekelberg
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