Ingrid Mimi U. Gassana
Laken
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Hardworking and reliable administrative and travel professional with strong multitasking ability. Highly organized and proactive with team-oriented mentality. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
22
22
years of professional experience
Work History
Advisory Board Member/Volunteer
TCLIP/ Immigrant Advisory Table
04.2023 - 08.2023
- Attended board meetings and reviewed meeting agendas.
- Maintained confidentiality in regard to internal organizational affairs and information.
HR Executive
UBUMWE GRANDE HOTEL
09.2016 - 12.2016
- Worked with department managers to assess needs.
Floor Manager & Staff Trainer
Bourbon Coffee
10.2013 - 12.2013
- Mentored employees in management of sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
Assistant Administrative
Alize Travel (Service Voyages)
10.2010 - 12.2010
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Provided secretarial and office management support while building cooperative working relationships.
Managing Director
Tropikal Voyages
05.2007 - 06.2009
- Contributed to professional development of client staff through effective training and mentorship.
- Negotiated pricing using discretion to build profitable portfolio.
Sales& Ticketing Agent
Kenya Airways
10.2004 - 03.2007
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Travel Agent
ISBEL Voyages
05.2001 - 11.2002
- Created travel itineraries and made adjustments to meet client specifications.
- Researched hotels and airfare options to best meet client needs and expectations.
Education
Soft Skills
Bruxelles Formation
Bruxelles10-2025
Education
College Educacentre
Vancouver07.2023
Financial Literacy
Le Relais Francophone
British Colombia07.2022
Quality Management Systems-Customer Satisfation
RBS Certificate
Kigali11.2013
IATA - Introduction Airline Course
DIPLOMA
Montreal, QC09.2010
CERTIFICATE OF TRAINING - MIGRATION ALTEA/FLIGHT BOOKING SYSTEM
Kenya Airways
Nairobi12.2006
High School Diploma -
Lycee Molière
Kinshasa DRC10-1998
Skills
- Strong Organizational Skills
- Positive and Constructive
- Relationship and Team Building
- Conflict Mediation
- Results Orientation
- Creative Thinking
- Decision-Making
- Complaint Handling
- Detail Oriented
- Issue Resolution
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Advisory Board Member/Volunteer
TCLIP/ Immigrant Advisory Table
04.2023 - 08.2023
HR Executive
UBUMWE GRANDE HOTEL
09.2016 - 12.2016
Floor Manager & Staff Trainer
Bourbon Coffee
10.2013 - 12.2013
Assistant Administrative
Alize Travel (Service Voyages)
10.2010 - 12.2010
Managing Director
Tropikal Voyages
05.2007 - 06.2009
Sales& Ticketing Agent
Kenya Airways
10.2004 - 03.2007
Travel Agent
ISBEL Voyages
05.2001 - 11.2002
Financial Literacy
Le Relais Francophone
Quality Management Systems-Customer Satisfation
RBS Certificate
IATA - Introduction Airline Course
DIPLOMA
CERTIFICATE OF TRAINING - MIGRATION ALTEA/FLIGHT BOOKING SYSTEM
Kenya Airways
Soft Skills
Bruxelles Formation
Education
College Educacentre
High School Diploma -
Lycee Molière