GLORIA ISHYAKA
Nivelles
Summary
Dedicated and detail-oriented Administrative Professional with a solid year of experience in delivering exceptional communication, planning, and organizational support. Proven expertise in drafting reports, managing business correspondence, overseeing mail operations, and maintaining accurate tracking spreadsheets. Adept at streamlining workflows and leveraging team strengths to enhance efficiency. Demonstrates strong leadership skills and a commitment to optimizing administrative processes. Experienced in graphic design with a track record of utilizing technical skills to create compelling visual content. A proactive communicator and collaborative team player, skilled in desktop publishing and graphic design software. Continuously updates technical knowledge through training programs, professional publications, and industry associations.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Benderski Graphic Design Studio
Remote Work
2023.09 - Current
- Understand each customer's vision, then transfer/create artwork for monument production.
- Generate qualified leads, source, and develop client referrals.
- Prepare sales action plans and strategies.
- Schedule sales activity.
- Develop and maintain a customer database, and maintain sales and promotional materials.
- Plan and conduct direct marketing activities.
- Make sales calls to new and existing clients (Consults with clients both in person and over the phone on design, sales status or any other issue)
- Develop and make presentations of company products and services to current and potential clients.
- Maintain good communication and relationships customer (Returns client emails and assists through sales process).
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
Commercial and administrative assistant
SMT AFRICA
Etterbeek
2022.12 - 2023.06
- Admin tasks: Serves as the first point of contact for users for any issues related to our parts logistic LDS
- Assist users with their LDS account
- Multitasking capabilities such as coordinating a database of users, providing account access, and handling our brand's various applications
- Commercial tasks: Respond to customers and provide invoices, quotations, confirmation orders and shipping positions for orders
- Reviewing and negotiating client and supplier contracts through to closure
- Identify user's issues and provide solutions, escalating requests to senior leadership if necessary
- Assist sales team in making our best offers and passing orders for subsidiaries and direct clients
- Assist sales team manager in sourcing new clients and presenting company offerings.
Administrative Assistant Le Logis Floréal
Brussels
2022.09 - 2022.11
- Perform administrative tasks related to its technical field
- Carry out administrative duties such as filing, typing, copying, binding, scanning, etc
- Coordinates the arrival of visitors and telephone calls, and directs them to the appropriate interlocutor
- Planned and coordinated travel, appointments, and meetings for his team, then disseminated the information
- Ensures that relevant information is communicated internally and externally
- Preserve and destroy various documents by archiving and classifying them.
CUSTOMER SERVICE REPRESENTATIVE BASIC-FIT
Zaandam
2021.06 - 2022.05
- Provided a great customer service experience to all members, non-members, and facility users
- Actively engage our customers in innovative and relevant ways by giving information on our products and services
- Managing client accounts: personal information, payments, and refunds
- Ensured that customer inquiries are resolved professionally and thoroughly via telephone, e-mail, and in-person encounters
- Assisted members in settling difficult billing inquiries, payment issues, and delinquent accounts
- Collected all possible past payments from members while addressing member concerns
- Enforced policies and procedures and attained optimum standards for customer service and quality.
CUSTOMER ADVISOR GOOGLE ADS at Teleperformance
TELEPERFORMANCE
Lisbon
2019.09 - 2021.06
- Provided optimal advice regarding different queries of the business clients
- Understood the business goals of clients to match the required online advertisement solutions
- Consulted with clients to discover their unique needs and objectives, followed by the development of a marketing plan based on those needs and objectives
- Coordinated platforms for content, such as a blog and website landing pages, used SEO to ensure that all content is searched
- Managed various internal data sources and Google analytics tools to increase the client company's web presence
- Drove all efforts to amplify revenues by providing exceptional service that generates new business opportunities.
Education
Bachelor of Marketing -
Institute Supérieur de Formation Continue Etterbeek (ISFCE)
Brussels12.2021
Skills
- Google Ads
- Microsoft Office (Excel)
- Salesforce
- SQL Server
- Google Analytics
- Google Ad Display
- Zendesk
- Slack
- CRM (Lds)
Languages
- French, Native speaker
- English, C1 Level
Timeline
Inside Sales Representative
Benderski Graphic Design Studio
2023.09 - Current
Commercial and administrative assistant
SMT AFRICA
2022.12 - 2023.06
Administrative Assistant Le Logis Floréal
2022.09 - 2022.11
CUSTOMER SERVICE REPRESENTATIVE BASIC-FIT
2021.06 - 2022.05
CUSTOMER ADVISOR GOOGLE ADS at Teleperformance
TELEPERFORMANCE
2019.09 - 2021.06
Bachelor of Marketing -
Institute Supérieur de Formation Continue Etterbeek (ISFCE)