Kim Lan Verheyen
Nivelles
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cabin Crew Member position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
On Board Information Dispatcher
Eurostar
05.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided timely and accurate information about train schedules, travel routes, and connecting services to Trains Managers and Stations Staff
- Delivered information regarding upcoming stops, delays, or other relevant updates in case of disturbed situation
Customer Care
Thalys International
05.2020 - 05.2022
- Adapted quickly to changes in company policy or procedure updates, ensuring consistent delivery of high-quality customer care.
- Trained new employees in company procedures, ensuring consistent quality of customer care.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
Train Attendant
Railrest
09.2018 - 04.2020
- Provided the highest level of service in first class coach as well as in the bar coach
- Contributed to a positive workplace culture by promoting teamwork, professionalism, and a strong work ethic among colleagues.
- Resolved passenger complaints professionally, finding solutions that maintained high levels of customer satisfaction while adhering to company policies.
Education
Tourism
ISALT
Brussels, Belgium06.2017
Education First
Antwerp And Brighton2014
Animator
IPAM
Nivelles06.2013
Skills
- Stress Tolerance
- Service Coordination
- Incident Reporting
- Customer Service
- Decision-Making
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
Languages
French
Bilingual or Proficient (C2)
English
Intermediate (B1)
Dutch
Intermediate (B1)
Timeline
On Board Information Dispatcher
Eurostar
05.2022 - Current
Customer Care
Thalys International
05.2020 - 05.2022
Train Attendant
Railrest
09.2018 - 04.2020
Tourism
ISALT
Education First
Animator
IPAM
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