Gloria Ishyaka
Nivelles
Summary
Motivated and bilingual (French & English) aspiring Project Manager with hands-on experience supporting digital initiatives, customer operations, and data-driven processes. Certified in ISO 21502 and currently pursuing Agile/Scrum certification, I bring a strong foundation in project coordination, stakeholder communication, and GDPR compliance.
Skilled in tools such as MS Project, Jira, Trello, Confluence, and Advanced Excel, I assist in tracking timelines, organizing project documentation, and optimizing workflows. My background in customer support, performance analysis, and digital strategy enables me to connect business needs with practical solutions. Known for being organized, adaptable, and collaborative, I’m eager to grow within a dynamic team and contribute to successful, user-focused project delivery.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Sales Assistant (Freelance)
Benderski Design
08.2024 - 10.2024
- Company Overview: Graphic design studio specializing in visual identity and large-scale monument design.
- Developed business strategies, increasing the client base by 20% in six months.
- Managed and optimized the customer database, boosting client retention by 30%.
- Collaborated with the design team, reducing delivery times by 15%.
- Presented products and provided client consulting, contributing to a 10% revenue growth.
- Graphic design studio specializing in visual identity and large-scale monument design.
Commercial & Account Assistant
SMT AFRICA
12.2022 - 06.2024
- Company Overview: African leader in the distribution of equipment for construction and mining operations.
- Managed LDS databases for logistics, improving efficiency by 20%.
- Provided customer support including billing and order tracking, achieving 95% customer satisfaction.
- Optimized the data management system, reducing processing time by 15%.
- Improved customer retention rate by 20% through proactive relationship management.
- African leader in the distribution of equipment for construction and mining operations.
Customer Advisor
Teleperformance (Google Ads Project)
09.2020 - 11.2022
- Company Overview: Customer support and optimization of Google Ads campaigns for a client portfolio.
- Created and optimized PPC campaigns, improving client ROI by 25% in 3 months.
- Optimized keywords and advertising strategies, increasing ad visibility by 30%.
- Conducted analyses and strategic recommendations, increasing customer retention by 18%.
- Managed a portfolio of 50+ client accounts, ensuring personalized follow-up.
- Customer support and optimization of Google Ads campaigns for a client portfolio.
Education
Bachelor's Degree - Marketing
Institut ISFCE
01.2017 - 01.2020
High School Diploma - undefined
Collège Notre-Dame de la Paix
01.2007 - 01.2013
Skills
- Project Management (including Agile, Scrum, MS Project, Jira, Trello)
- IT System Optimization & Cloud (AWS)
- GDPR Compliance & Data Management
- Digital Strategy (SEO, Google Ads, Google Analytics)
- Performance Analysis & Reporting (Advanced Excel, Analytics)
- Customer Relationship Management (CRM, Salesforce, Zendesk)
- Sales Support & Account Management
- Market Research & Advisory
- Python (if relevant to automation or data tasks)
Websites
Certification
ISO 21502 Foundation, PECB, 01/01/25
Timeline
Sales Assistant (Freelance)
Benderski Design
08.2024 - 10.2024
Commercial & Account Assistant
SMT AFRICA
12.2022 - 06.2024
Customer Advisor
Teleperformance (Google Ads Project)
09.2020 - 11.2022
Bachelor's Degree - Marketing
Institut ISFCE
01.2017 - 01.2020
High School Diploma - undefined
Collège Notre-Dame de la Paix
01.2007 - 01.2013
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