Usha J

Business Analysis & Requirements Management

• Met with clients to understand business requirements, perform gap analysis, and translate them into functional and technical requirements.
• Broke down high-level business needs into actionable user stories and managed the product backlog.
• Communicated and clarified business requirements with development and QA teams to ensure alignment.

Collaboration & Stakeholder Management

• Collaborated with cross-functional teams, including Product Owners (POs), Business Analysts (BAs), Business Consultants (BCs), Developers, and QA.
• Coordinated with developers, testers, and stakeholders to ensure smooth and timely delivery of features.
• Addressed queries raised by QA during test case preparation and execution.
• Worked closely with stakeholders to define and validate technical requirements aligned with business goals.

Configuration & Development

• Analyzed feasibility and configured campaign promotions in Netcracker TOMS BSS, including sales and hardware discounts.
• Skilled in using NC Order Entry to manage and process orders, and experienced with TOMS Product Catalog for overseeing and managing detailed product information.
• Worked as both analyst and developer in handling promotion-related requirements and incident/problem records (PRs).
• Resolved production issues and bottlenecks to maintain alignment with business expectations.

Testing & Validation

• Reviewed and tested functional and technical implementation plans.
• Validated business intelligence (BI) reports in the test environment to troubleshoot production issues.

Team Support & Leadership

• Provided expert guidance and knowledge transfer (KT) to new team members.
• Supported professional development by mentoring junior staff and enhancing team capabilities.

Performance & Delivery

• Delivered high-quality results under pressure, consistently meeting tight deadlines.
• Adapted quickly to changing business needs while maintaining accuracy and attention to detail.

• Company Overview: Telenet (Offshore)
• Contributed across multiple sub-teams within the Telenet account, supporting diverse technical and functional initiatives in the telecom domain.
• Specialized in product modeling using Amdocs MEC (Enterprise Product Catalog), designing internet and data products from scratch through intuitive, GUI-based configurations.
• Worked as a developer on small-scale projects, responsible for implementing user stories and resolving bugs within tight deadlines.
• Conducted thorough code reviews and enforced best practices to improve software quality and maintain consistency across the codebase.
• Managed ad-hoc change requests, handled issue resolution efficiently, and maintained detailed technical documentation.
• Analyzed existing systems and databases to identify improvement opportunities and proposed enhancements to better align with business goals.