Shubham Srivastav

• Provide L2/L3 support for Telecom BSS/OSS applications, ensuring high availability and SLA compliance.
• Analyze and resolve SQL-related data issues, including PL/SQL fixes, data reconciliation and hotfix deployment.
• Perform root cause analysis, log analysis and debugging code to prevent recurring incidents.
• Handle incident, problem and change management, including major outages and WAR-room coordination.
• Support application deployments, production validation and post-release support
• Java J2EE based code tracing/debugging and applying hotfix and implementing changes via CR
• Design and execute automation and UC4 jobs for bulk SQL operations and recurring tasks.
• Support data migration activities, resolving out-of-sync records and ensuring data consistency across systems.
• Monitor system health using Dynatrace and Kibana, proactively identifying performance and data issues.
• Work on Security application SailPoint IAM, supporting identity provisioning and access control.
• Create and maintain SQL scripts and shell scripts for operational efficiency.

As a Domain Lead:

• Lead daily Scrum calls and coordinate work in an Agile setup.
• Mentor support engineers and conduct knowledge transfer sessions.
• Act as primary on-site client contact, managing expectations and communication.
• Prepare incident reports, RCA documents, trend analysis, and service reports.
• Collaborate with business and technical stakeholders to prioritize defects and enhancements.
• Demonstrated strong ability to perform under high-pressure production environments with consistent results.

• Supported Telecom applications as a Technology Analyst, focusing on SQL-based data issues and production incidents.
• Worked on critical and major incidents, ensuring rapid restoration of services.
• Performed PL/SQL analysis, data fixes and root cause investigations.
• Supported migration and release activities, validating data and application behavior.
• Mentored the team and prepared Knowledge based articles

• Performed SQL analysis, PL/SQL debugging and data correction for production defects.
• Worked extensively on problem management and change implementation.
• Performed RCA, log analysis and code debugging and fixed release related defects through Java code changes.
• Supported deployments, post-release validation and outage resolution.
• Actively participated in WAR-room and cross-team incident resolution.

• Resolved production incidents by analyzing and fixing Oracle database issues.
• Developed SQL scripts and UC4 automation for bulk data operations.
• Performed server monitoring and application health checks on Unix/Linux systems.