Syrine Chahdoura
Summary
Results-oriented Business/Functional Analyst with over 5 years of experience in business and functional analysis. Specialises in translating complex challenges into practical solutions through effective stakeholder engagement and change management. Focuses on aligning objectives, improving processes, and enhancing business performance to deliver value-driven outcomes.
Overview
4
4
Languages
6
6
years of professional experience
Work History
Business Process Analyst Consultant
General Secretariat of EU Council
Brussel
12.2025 - 07.2026
- Analysed and modelled complex business processes within a European institutional environment, identifying process gaps, dependencies, risks and opportunities for improvement.
- Facilitated workshops with business and technical stakeholders to understand business needs, current processes and target-state requirements.
- Designed and documented AS-IS and TO-BE processes using BPMN, UML and Software AG ARIS.
- Translated business needs into structured business and functional requirements, ensuring clarity, consistency and traceability throughout the Software Development Life Cycle.
- Analysed business rules, process dependencies, information flows and interactions between organisational processes and information systems.
- Collaborated with stakeholders, Product Owners and technical teams to validate requirements and ensure alignment between business objectives and proposed solutions.
- Supported functional design, delivery, testing and validation activities throughout the SDLC.
- Produced clear functional and process documentation and presented process models and proposed improvements to stakeholders.
- Worked within a highly structured institutional environment requiring strong governance, documentation, stakeholder coordination and traceability.
Product Functional Analyst
Colruyt Group
Leuven
03.2024 - 12.2025
- Analysed business and functional requirements within the Retail Product Information domain, translating business needs into functional solutions and system requirements.
- Modelled and analysed business processes using BPMN, identifying bottlenecks, manual activities, dependencies and opportunities for process improvement.
- Designed AS-IS and TO-BE processes and translated process changes into functional requirements, system impacts and implementation needs.
- Worked on services and integrations between Colruyt and SmartWithFood, analysing data exchanges and system interactions from a functional and technical perspective.
- Analysed and validated REST APIs and service integrations using Postman, SOAP UI and SQL, including request/response structures, parameters, data mapping and error scenarios.
- Participated in the governance of internal services by reviewing and approving requests from other departments wishing to consume Product services, assessing required parameters, expected responses, performance expectations and error handling.
- Supported the full Software Development Life Cycle, from requirements analysis and functional design through development, testing, UAT, release and production support.
- Designed functional test scenarios and UAT cases based on requirements, business rules and acceptance criteria.
- Acted as part of the Product department's application support/ombudsman group, analysing incidents and root causes related to applications, websites, services and integrations and coordinating with developers when technical intervention was required.
- Collaborated closely with business stakeholders, Product Owners and development teams to clarify requirements, resolve issues and ensure successful delivery.
- Created functional documentation, process models and wireframes to communicate proposed solutions to stakeholders.
Functional Analyst Consultant
Devoteam Digital Impulse @Telenet
Machelen
09.2022 - 03.2024
- Acted as Functional Analyst and point of contact for partner-related initiatives involving Telenet, Unit-T and Orange.
- Analysed end-to-end business processes and information flows between Telenet systems, internal services and external partners.
- Gathered, analysed and documented business and functional requirements through stakeholder workshops and structured analysis.
- Translated requirements into BPMN process models, UML/use cases, functional specifications and mock-ups.
- Analysed REST API integrations, including endpoints, parameters, request/response structures, data mappings and error handling.
- Worked with SOAP/XML and asynchronous integration flows, analysing technical interactions and information exchanged between systems.
- Validated API behaviour and integration scenarios using Postman, SOAP UI and SQL.
- Worked closely with developers and technical stakeholders to clarify requirements, investigate integration issues and validate proposed solutions.
- Supported the complete SDLC from requirements analysis through development, testing and delivery.
- Worked in a SAFe/Agile environment, contributing to backlog refinement, stakeholder alignment and iterative delivery.
- Presented functional analysis, process flows and proposed solutions to business and technical stakeholders.
Junior Business Analyst
Business Flows BV
Leuven
10.2020 - 09.2022
- Supported start-up and internal client projects through early-stage product and process analysis, ensuring alignment with business needs. Translated business requirements into user stories, functional specifications, process models, and acceptance criteria, facilitating SDLC from requirements definition through implementation follow-up. Coordinated with stakeholders and development teams, tracked delivery milestones, and enhanced requirements traceability and quality assurance using Jira, Confluence, Visual Paradigm, and Postman.
- Managed stakeholder relationships, facilitating effective communication between technical teams and business users.
- Analysed business processes to identify inefficiencies and recommend improvements for operational excellence.
- Utilised advanced Excel functions to manipulate large datasets for insightful reporting.
Education
Master of sc in Business Administration (MBA) - Business Administration (Track: Business Information Management)
KU LEUVEN
Brussel06-2023
Bachelor of sc in Business Administration - Business Administration
KU LEUVEN
Brussel 06-2022
Skills
- Agile methodology
- Requirements Elicitation & Refinement
- Stakeholder negotiations
- Requirements Traceability
- Use Cases & User Stories
- Acceptance Criteria
- Business & Functional Process Analysis
- Gap Analysis & Process Improvement
- Business Process Modeling
- Workshops Facilitation
- Agile/SAFe
- UAT Testing
- Documentation & Knowledge Management
- BPMN expertise
- SQL knowledge
- SWOT Analysis
- Jira and confluence proficiency
- BPMN tool use
- Technical specification writing
- Azure knowledge
- Cloud Project
- Figma
- Balsamiq
Languages
French
Advanced
C1
English
Proficient
C2
Dutch
Proficient
C2
Arabic
Proficient
C2
Timeline
Business Process Analyst Consultant
General Secretariat of EU Council
12.2025 - 07.2026
Product Functional Analyst
Colruyt Group
03.2024 - 12.2025
Functional Analyst Consultant
Devoteam Digital Impulse @Telenet
09.2022 - 03.2024
Junior Business Analyst
Business Flows BV
10.2020 - 09.2022
Master of sc in Business Administration (MBA) - Business Administration (Track: Business Information Management)
KU LEUVEN
Bachelor of sc in Business Administration - Business Administration
KU LEUVEN