Syrine Chahdoura
Profielschets
Business / Functional Analyst with 5+ years of experience in business analysis, functional analysis, and process analysis. Skilled at bridging business needs, functional requirements, stakeholder communication, and change management to translate complex challenges into practical, value-driven solutions.
Brings a clear and structured approach, strong stakeholder engagement, and a collaborative mindset to initiatives across business and IT. Experienced in working with diverse stakeholders to align objectives, improve processes, enhance business agility and performance, and deliver solutions that create tangible value for users and clients.
Overzicht
4
4
Languages
6
6
years of professional experience
Werkervaring
Business Process Analyst Consultant
General Secretariat of EU Council
Brussel
2025.12 - 2026.07
- Business Process Analyst supporting the analysis, documentation and improvement of business processes in an EU institutional environment. Facilitates stakeholder workshops, models current- and target-state processes using BPMN and ARIS, and translates business needs into structured functional and SDLC-oriented documentation. Identifies process gaps and improvement opportunities, supports requirements and delivery activities, and ensures traceability, consistency and quality across documentation and processes.
Product Solution Analyst
Colruyt Group
Leuven
2024.03 - 2025.12
- Analyzed business and technical requirements, modeled processes using BPMN, and produced functional documentation and use cases for development teams. Supported the full SDLC, system integration, testing, UAT, release and production activities, while coordinating stakeholders, dependencies, reporting and governance in a waterfall delivery environment and supporting the transition toward Agile ways of working.
Functional Analyst Consultant
Devoeam Digital Impulse
Machelen
2022.09 - 2024.03
- Worked at Telenet as Client on wholesale partner projects and integration flows, acting as the wholesale point of contact for partner initiatives. Gathered and refined functional requirements, facilitated workshops with business and technical stakeholders, and translated requirements into BPMN models, use cases and mock-ups. Supported SAFe-oriented delivery activities and validated API behaviour and integration flows using Jira, Confluence, Postman, SOAP UI and SQL across SOA and asynchronous service environments.
Junior Business Analyst
Business Flows BV
Leuven
2020.10 - 2022.09
- Supported start-up and internal client projects through early-stage product and process analysis. Translated business needs into user stories, functional specifications, process models and acceptance criteria, supporting the SDLC from requirements definition through implementation follow-up. Coordinated with stakeholders and development teams, tracked delivery milestones, and contributed to requirements traceability and quality assurance using Jira, Confluence, Visual Paradigm and Postman.
Opleidingen
Master of sc in Business Administration (MBA) - Business Administration (Track: Business Information Management)
KU LEUVEN
Brussel Sep 2022 - Jun 2023
Bachelor of sc in Business Administration - Business Administration
KU LEUVEN
Brussel Sep 2019 - Jun 2022
Vaardigheden
- Agile methodology
- Requirements Elicitation & Refinement
- Stakeholder negotiations
- Requirements Traceability
- Use Cases & User Stories
- Acceptance Criteria
- Business & Functional Process Analysis
- Gap Analysis & Process Improvement
- Business Process Modeling
- Workshops Facilitation
- Agile/SAFe
- UAT Testing
- Documentation & Knowledge Management
- BPMN expertise
- SQL knowledge
- SWOT Analysis
- Jira and confluence proficiency
- BPMN tool use
- Technical specification writing
Languages
Arabic
First language
French
Gevorderd (B2)
English
Vergevorderd (C1)
Dutch
Vergevorderd (C1)
Tijdlijn
Business Process Analyst Consultant
General Secretariat of EU Council
2025.12 - 2026.07
Product Solution Analyst
Colruyt Group
2024.03 - 2025.12
Functional Analyst Consultant
Devoeam Digital Impulse
2022.09 - 2024.03
Junior Business Analyst
Business Flows BV
2020.10 - 2022.09
Bachelor of sc in Business Administration - Business Administration
KU LEUVEN
Sep 2019 - Jun 2022
Master of sc in Business Administration (MBA) - Business Administration (Track: Business Information Management)
KU LEUVEN
Sep 2022 - Jun 2023