PIYUSH KAUSHIK
CASAL SAO BRASS
Summary
Network monitoring professional with extensive experience at Fujitsu Information Technology LDA. Proven expertise in troubleshooting and configuring routers and firewalls, ensuring minimal downtime during infrastructure changes. Proficient in Active Directory for user management, enhancing client satisfaction through effective communication. Recognized for high productivity as a Senior NOC Technician, specializing in incident response and complex issue resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
NETWORK MONITORING
FUJITSU INFORMATION TECHNOLOGY LDA
LISBON
06.2022 - Current
- Experience With Networking Tools Such As Cisco Prime, ISE, Extreme Networks, Spectrum, Solar Wind, Infoblox (DNS & DHCP)Nagios (CheckMK)
- Identify and troubleshoot connectivity issues in LAN/WAN environments.
- Configure routers, switches, and firewalls
- Maintain IP addressing, VLANs, routing protocols (e.g., OSPF, EIGRP,BGP, RIP, ACLs, and NAT.)
- Support and manage network infrastructure changes and updates.
- Implement network security measures including port security, firewalls, and VPNs.
- Apply firmware updates and patches to mitigate vulnerabilities.
- Technical Analysis, Troubleshooting And Configuration Of Switches, VLAN'S, Cisco Catalyst And Nexus, Avaya, Brocade And Extreme And Hirschmann.
- Participate Actively In Health Checks In Production Environments
- Load Balancer (Working With Tools Like F5, Installing Certificates, Client Profiles And Troubleshooting With Virtual Servers).
- Clients project: Audi Germany, Volkswagen Germany, EUIPO (European Union Intellectual Property Office)
SERVICE DESK AGENT
FUJITSU INFORMATION TECHNOLOGY LDA
LISBON
02.2019 - 06.2022
- Provided technical support for Windows 10 and enterprise applications, including Outlook and Teams.
- Managed password resets and account changes using Active Directory in compliance with security policies.
- Facilitated user account provisioning and offboarding to streamline onboarding processes.
- Assisted users with device enrollment in Microsoft Intune to ensure seamless integration.
- Managed user devices through Intune Company Portal to optimize functionality.
- Troubleshot network connectivity issues and system performance for client satisfaction.
- Routed and tracked service desk tickets, documenting solutions and outcomes effectively.
- Developed a comprehensive troubleshooting guide for service desk staff and enhanced knowledge base.
Education
MASTER'S - COMPUTER SCIENCE
University of Bedfordshire
LUTON, United Kingdom03.2013
BACHELOR OF COMPUTER APPLICATIONS -
Guru Nanak Institute of Management
DELHI, India04.2009
Skills
- Network troubleshooting
- Router configuration
- Firewall management (Fortinet)
- DNS and DHCP management
- Technical support
- Network monitoring expertise
- Network infrastructure monitoring
- Network protocols
- Load balancing (F5)
- Active Directory management
Certification
- Cisco Certified Network Associate-CCNA
- MCSE (Microsoft Certified System Engineer)
Languages
HINDI, A2, A2, A2, A2, C1, C1, C1, C1
Driving Licences
- A1, 12/14/33
- A2, 12/14/33
- B1, 12/14/33
- B, 12/14/33
Personal Information
- ID Number: 33564824
- Date of Birth: 09/05/87
- Gender: Male
- Nationality: Portuguese
- Sponsorship required: no sponsorship required
Portuguese citizen (EU citizen)
Timeline
NETWORK MONITORING
FUJITSU INFORMATION TECHNOLOGY LDA
06.2022 - Current
SERVICE DESK AGENT
FUJITSU INFORMATION TECHNOLOGY LDA
02.2019 - 06.2022
MASTER'S - COMPUTER SCIENCE
University of Bedfordshire
BACHELOR OF COMPUTER APPLICATIONS -
Guru Nanak Institute of Management
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