Nina WOLFF

Promote and sell Apple products, ensure a great customer experience, determine customer needs, maintain personal interaction with international clients, recommend products, answer inquiries, report to managers. Position requires interest in technology, familiarity with Apple products, teamwork, communication and interpersonal skills, attention to detail. Extensive interaction with clients and staff in French, Italian, English, Spanish, and creative interaction with a broad range of handicap customers.

• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Cross-trained and backed up other customer service managers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Conducting extensive research to gather data for writing book.
• Proactively expanding knowledge base by networking with other academicians
• Attend conferences to learn about new research and present findings.
• Create presentations to deliver lecture material in classroom, online learning environments, and writing archival inventory about SHOAH era primary source material.

• Regularly revised curricula, course content, course materials and instruction methods, maintaining excellent subject matter knowledge.
• Assigned exercises relative to students' training needs, providing challenging material to increase skills and knowledge.
• Planned and implemented individualized study programs in line with curriculum and students' needs.
• Assessed students' work, offering constructive criticism and encouragement to promote learning opportunities.
• Utilized technology in tutoring sessions to diversify and enhance learning.
• Adapted classes to meet requirements of special needs children.