Michele Makdessi

• Managing course and exam registrations (data entry, file processing, follow up).
• Handling incoming/outgoing mail and emails while maintaining filing systems.
• Processing payments and monitoring financial records.
• Assisting in the logistical organization of cultural events.

Smart Source is a customer service company providing support for U.S. healthcare organizations.

• Verified patients' medical insurance coverage and guided them.
• Provided information and emotional support to patients with eye-related medical issues, ensuring clarity and reassurance during calls.
• Resolved complaints and service issues promptly.
• Collaborated with U.S. healthcare teams remotely to ensure seamless communication.

• Developed meal plans based on health and dietary needs.
• Provided guidance to patients with chronic conditions and assisted in disease management.
• Counseled pregnant women on healthy diet and breastfeeding.
• Monitored newborns and infants with special nutritional care.

• Ensured compliance with personal hygiene and food safety standards.
• Monitored the food safety procedures and documentation to prevent foodborne risks.