Elichama Mavinga
Brussels
Summary
Dynamic and efficient customer service professional committed to maximizing customer satisfaction through exceptional service and support. Recognized for an upbeat demeanor and engaging communication style that fosters positive interactions with clients and colleagues. Proven ability to effectively manage assignments and collaborate with team members to achieve shared goals. Passionate about continuous self-development, ensuring the delivery of service that consistently exceeds expectations.
Overview
8
8
years of professional experience
Work History
Receptionist
Fieldfisher
03.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated meeting schedules and managed calendars for attorneys using Outlook
- Coordinated communication between departments, enhancing inter-office collaboration and information flow.
- Implemented office procedures, improving overall workflow and reducing administrative bottlenecks.
- Trained new reception staff on protocols, fostering a knowledgeable and effective team environment.
- Maintained and updated client databases, ensuring accuracy and confidentiality of sensitive information."
- Provided comprehensive administrative support, including filing, scanning documents, and managing office correspondence.
Passenger Service Agent
Brussels Airlines
01.2023 - 07.2024
- Managed comprehensive ground operations, including gate, ramp, and cabin services, to ensure efficient flight turnaround times.
- Oversaw the baggage check-in process, accurately collecting charges and ensuring compliance with security and weight requirements.
- Collaborated effectively with flight and ground crews to facilitate seamless and punctual operational workflows.
- Delivered exceptional client service to visitors/clients daily, maintaining a professional and welcoming demeanor."
- Resolved client inquiries efficiently, consistently receiving positive feedback for a helpful and professional approach.
- Managed the front desk, ensuring a positive first impression for all incoming clients and visitors."
Order Picker
DELHAIZE Depot
09.2021 - 12.2022
- Handled various machines with precision following safety standards.
- Prepared finished products for shipment.
- Loaded and unloaded products before packing or dispatching efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Waiter (volunteer)
CAFE CABIRIA
05.2021 - 06.2021
- Serving food and drinks, helping hand in the kitchen
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order processes and enhance meal presentation.
Call Agent
N-allo
02.2021 - 05.2021
- Exchange of information about the various vaccinations
- Organize and set an appointment
- Managed high-volume inbound calls to resolve customer inquiries and enhance satisfaction.
- Utilized CRM software to document interactions and track customer issues effectively.
Kitchen Cook
Pizzahut
06.2018 - 08.2020
- Assisted in food preparation, adhering to safety and hygiene standards consistently.
- Prepared high-quality pizzas and menu items following standardized recipes.
- Maintained cleanliness and organization of kitchen work areas to ensure safety standards.
- Assisted in training new staff on cooking techniques and kitchen procedures.
- Monitored food inventory levels, minimizing waste through efficient ingredient usage.
Mail Clerk (student Job)
Bpost
06.2017 - 08.2017
- Placed mail into appropriate PO boxes.
- Delivered mail to residents and business within assigned area.
- Engaged in physical conditioning activities to meet the demands of handling heavy mail sacks.
- Completed planned daily routes delivering mails to homes and businesses within postal territory.
- Performed deliveries both on-foot and bike in severe weather conditions.
Education
No Degree - MEDIA INFORMATION DESIGN
LUCA SCHOOL OF ARTS
BRUSSEL09-2021
High School Diploma -
Busleyden Atheneum
Mechelen09.2020
TECHNIEK WETENSCHAPPEN - TECHNICAL SCIENCES
ZAVO
Zaventem07-2018
OKAN (welcome classes for foreign language Newcomers) -
TechnOV, Vilvoorde
Vilvoorde06.2017
Konrad-Adenauer-Realschule
Köln, Germany07.2016
Skills
- Organization skills
- Telephone skills
- Exceptional Customer Service
- Client Relations & Communication
- Interpersonal Skills
- Problem Solving
- Teamwork
- Time Management
- Adaptability
Languages
English
Advanced
C1
French
Advanced
C1
German
Proficient
C2
Dutch
Advanced
C1
lingala
Proficient
C2
Timeline
Receptionist
Fieldfisher
03.2025 - Current
Passenger Service Agent
Brussels Airlines
01.2023 - 07.2024
Order Picker
DELHAIZE Depot
09.2021 - 12.2022
Waiter (volunteer)
CAFE CABIRIA
05.2021 - 06.2021
Call Agent
N-allo
02.2021 - 05.2021
Kitchen Cook
Pizzahut
06.2018 - 08.2020
Mail Clerk (student Job)
Bpost
06.2017 - 08.2017
No Degree - MEDIA INFORMATION DESIGN
LUCA SCHOOL OF ARTS
High School Diploma -
Busleyden Atheneum
TECHNIEK WETENSCHAPPEN - TECHNICAL SCIENCES
ZAVO
OKAN (welcome classes for foreign language Newcomers) -
TechnOV, Vilvoorde
Konrad-Adenauer-Realschule
Personal Information
- Date of birth: 01/04/00
- Nationality: German
Websites, Portfolios and Profiles
linkedin.com/in/eli-mavinga
Skills
- Team player
- Communication
Hobbies and interests
- Sports
- Music
- Art
- Reading
- Writing
Education
other,other