Manuela Bulanga Bimamisa
Hoegaarden
Summary
Result-driven, motivated, and flexible professional with a track record of delivering unparalleled productivity and efficiency in task completion. Specialises in customer relationship, sales, and languages. Excels in communication, organisation, and problem-solving to ensure seamless operations and maximize customer satisfaction. Continuously seeks opportunities to expand skills while actively contributing to company growth.
Overview
17
17
years of professional experience
Work History
Internal Sales for LATAM APAC
Terumo Europe
09.2022 - Current
- Focus on LATAM and Indian markets, collaborate seamlessly with Account Managers and cross-functional teams to effectively execute projects and initiatives focused on the internal sales processes.
- Manage customer data using CRM, contracts using CMS and assisting with Audits. Follow up leads and referrals by sharing relevant sales information.
- Organise the annual LATAM-APAC sales meeting in Belgium.
Internal Sales for AGCO-Filtration Accounts
Donaldson Engine OE Filtration
01.2022 - 08.2022
- Liaise with customers, sales, and other internal departments. Efficiently handle complaints, quotations and projects while working with Account Managers.
- Prepare basic revenue performance analysis (price, margin, cost) and propose price.
- Support Account Managers in their quarterly forecasting needs and managing outgoing shipments to customers and plants. Follow up with customers through e-mails, phone calls and visits.
International Sales and Customer Support
Owens & Minor Halyard Health
11.2018 - 12.2021
- Elaborating strategy to identify customer's needs. Liaising and communicating with intern customers, such as the sales department, Supply chain, Pricing team, IT, and credit control as well as extern customers (warehouses, distributors, and transport services).
- Following up with Account managers and customers with complex issues to coordinate resolutions. Dealing with Billing Block at month end.
- Operating with sales force and experienced SAP user.
- Effectively and successfully managed the returns and complaints project and the backlog clearance for the German region.
Customer Representative
Cargill
03.2016 - 08.2017
- Processing and managing customer orders while also maximizing their satisfaction throughout the organisation.
- Following up proactively on all the key stages of orders such as availability checks and regular customer updates.
- Operating with multiple systems such as SAP, for non-starch products and JD Edwards (AForce), for Starch products, to execute customer service activities
- Enabling and managing adequate communication with Sales Support, Commercial team, and other Supply Chain functions.
Support Administrative / Back Office Special- T and M7 Projects
Webhelp Diegem
02.2013 - 08.2014
- Meeting customer demands by providing technical support, managing their accounts, and helping them with their claims. Informing customers about the latest offers, selling new products/services, and conducting customer surveys.
- Participating in the induction program, training new colleagues, and translating training manual.
Multi-Lingual (French, English and German) Customer Advocate
GE Healthcare Life Sciences
12.2011 - 11.2012
- Ensured top-notch customer satisfaction by providing excellent assistance and support to B2B Swiss and German key accounts customers and distributors in the life sciences business.
- Initiated and resolved problems with full ownership, demonstrating proactive problem-solving skills.
- Building and maintaining close relationships with Customers and Commercial partners; and responding to queries in a timely and professional manner.
- Accountable for resolution of non-standard issues, requests or complaints. Entering quality complaints for OEM customers, liaising with customers and the Quality department
- Accompanied Account managers for customer visits.
Project Assistant
CORECOG
07.2010 - 12.2011
- Working closely with refugees from crisis areas. Facilitated 'The Building Project' which helps immigrants to integrate fully into the British system and culture.
- Backgrounds reaching as well as services and projects available to them. Providing administrative support and responding to inquiries about services.
Credit Analyst for New Account
American Express
02.2008 - 09.2008
- Communicating and contacting Customers who applied for new accounts in various languages e.g., French, English and German to finalise their applications.
- Worked closely with both customers and the sales team to reconcile accounts and oversee payment negotiation.
- Using problem-solving, communication and teamwork skills to meet customer demands while treating them fairly and working towards tight deadlines.
Care Support
Carewatch Care Service
09.2007 - 08.2008
- Great challenge and opportunity to develop people and communication skills Brighton and Hove, England Supporting individuals with learning difficulties to fulfill their full potential by enabling them to develop a degree of independence and new skills. Working with service users to identify their needs and develop a support plan.
Education
Bachelor of Arts - Social sciences
University of Sussex
Brighton and Hove, England07.2010
Politik und Verwaltungswissenschaft - Political Sciences
University of Constance
Konstanz, Germany07.2009
A Levels and GCSEs -
Greenwich Community College
Greenwich, England01.2005
Skills
- Sales: Customer focus, relationship, and Satisfaction Ability to identify, attract and persuade potential customers to purchase Building and maintaining relationships with customers Problem-solving and Analytical skills
- Communication: Effective communication and interpersonal skills, with ability to build strong relationships Flexible with ability to work in a Team Confident, approachable, and friendly in interactions with others
- Organisation: Excellent timekeeping and organisational skills, able to work accurately and efficiently under pressure to meet deadlines and standards
- IT skills: Proficient in use of Microsoft Office, SAP, Salesforce, CRM, CMS (contract management tool) Oracle, Outlook, and online research
Accomplishments
- Prince's Trust Volunteer Program (Newham College) London, England
- NVQs: Community and Team Challenge projects, Problem-solving exercises (practical and theoretical), Self-development, Communication, Working with Others, Improving personal learning & performance
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Advanced (C1)
Dutch
Beginner (A1)
INTERESTS
Reading, travelling, family-oriented, interacting and cultural exchanges are my greatest interests.
Hobbies and Interests
Available on request
Timeline
Internal Sales for LATAM APAC
Terumo Europe
09.2022 - Current
Internal Sales for AGCO-Filtration Accounts
Donaldson Engine OE Filtration
01.2022 - 08.2022
International Sales and Customer Support
Owens & Minor Halyard Health
11.2018 - 12.2021
Customer Representative
Cargill
03.2016 - 08.2017
Support Administrative / Back Office Special- T and M7 Projects
Webhelp Diegem
02.2013 - 08.2014
Multi-Lingual (French, English and German) Customer Advocate
GE Healthcare Life Sciences
12.2011 - 11.2012
Project Assistant
CORECOG
07.2010 - 12.2011
Credit Analyst for New Account
American Express
02.2008 - 09.2008
Care Support
Carewatch Care Service
09.2007 - 08.2008
Bachelor of Arts - Social sciences
University of Sussex
Politik und Verwaltungswissenschaft - Political Sciences
University of Constance
A Levels and GCSEs -
Greenwich Community College
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