Gratiane Andrade
Bruxelles
Summary
Dedicated Administrative Clerk at Service Public Des Finances, Personnes Handicapées, skilled in database entry and verbal communication. Enhanced client satisfaction through prompt service and reduced data entry errors by maintaining meticulous records. Committed to confidentiality and adept at managing communications, ensuring efficient office operations.
Overview
8
8
years of professional experience
Work History
Administrative Clerk
Service Public Des Finances, Personnes Handicapées
09.2020 - Current
- Entered data into system and updated invalid people contacts with information to keep records current.
- Communicated with invalid people via phone and email to respond to inquiries.
- Increased invalid people satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Internat the Hermitage Museum in Saint-Petersbourg
Hermitage Museum in Saint-Petersbourg
11.2017 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Education
No Degree - Agricultural Studies Certificate
FUGEA, Federation Unie De Groupement D'éleveurs E
Ath, Belgium06-2019
Master of Arts - Master in Modern Language And Literature, Slavish
University of Brussels
Brussels, Belgium10-2016
Master of Arts - Master in Art History And Archeology,
Free University of Brussels
Brussels, Belgium09-2015
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Word processing
- Document filing
- Email correspondence
- Phone call handling
- Front desk reception
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Elementary (A2)
Polish
Intermediate (B1)
Czech
Elementary (A2)
Russian
Upper intermediate (B2)
Timeline
Administrative Clerk
Service Public Des Finances, Personnes Handicapées
09.2020 - Current
Internat the Hermitage Museum in Saint-Petersbourg
Hermitage Museum in Saint-Petersbourg
11.2017 - 03.2018
No Degree - Agricultural Studies Certificate
FUGEA, Federation Unie De Groupement D'éleveurs E
Master of Arts - Master in Modern Language And Literature, Slavish
University of Brussels
Master of Arts - Master in Art History And Archeology,
Free University of Brussels
Similar Profiles
Fauzan VreysFauzan Vreys
Attaché at Federal Public Service Finances - PatrimoniumAttaché at Federal Public Service Finances - Patrimonium
Imen Di PiazzaImen Di Piazza
Mandataire Judiciaire at Association Tutélaire d'Eure et Loir pour la Protection juridique des Personnes majeursMandataire Judiciaire at Association Tutélaire d'Eure et Loir pour la Protection juridique des Personnes majeurs
Prescillia MAUREPrescillia MAURE
Adjoint Administratif De La Fonction Publique at Ministère de l'économie des finances et de la relanceAdjoint Administratif De La Fonction Publique at Ministère de l'économie des finances et de la relance
Nega VESELNega VESEL
Consultante RH - Planning at EQUIP InterimConsultante RH - Planning at EQUIP Interim
Stefania CicciaStefania Ciccia
Chauffeur de bus at Stib-MIVBChauffeur de bus at Stib-MIVB