Dynamic professional with a proven track record at the European Parliament, recognized for delivering exceptional client support and enhancing operational efficiency. Expertise in administrative support and effective communication has significantly contributed to team success and achievement of organizational goals.
Oversaw accurate and prompt management of all incoming and outgoing communications via GEDA.
Performed scanning and archival of official documents to ensure compliance with EU institutional protocols.
Enhanced communication by translating official letters from Greek to English.
Handled all aspects of guest interactions including reservations and check-ins with the Protel Hospitality System for optimal experience.
Verified contracts to ensure compliance with hotel policies and customer expectations.
Provided excellent front-line service, addressing guest inquiries and issues.
Ensured seamless operations by managing guest reservations and delivering comprehensive front desk services.
Enhanced customer satisfaction levels by effectively managing inquiries and solving problems.
Maintained accurate records to ensure financial accuracy during contract validation.
Delivered efficient customer service, managing booking inquiries and reservations via phone support.
Navigated through computer systems to review information and respond appropriately to callers.
Provided critical administrative support within the Protocol Department, assisting in the coordination of diplomatic events and communications
Provided administrative support to senior management personnel.