ZOE Rossou
roosdaal
Summary
Retail Learning & Development Manager with a strong background in luxury retail, specializing in training strategy, client experience, and team performance. Proven track record of driving sales excellence and enhancing learning initiatives within high-end environments. Experienced in developing impactful training programs, elevating brand standards, and fostering high-performing teams across international markets.
Overview
30
30
years of professional experience
Work History
Retail Learning & Development Manager
KULT Luxury boutiques
Limassol
09.2023 - 02.2025
- Oversaw day-to-day operations across 8 luxury retail stores nationwide, driving operational excellence and consistency
- Led Learning & Development initiatives across luxury retail operations, enhancing team capability and overall performance
- Designed and delivered training programs covering brand knowledge, product collections, and client experience standards
- Analyzed employee performance data and feedback to optimize training effectiveness and support continuous improvement
- Partnered with cross-functional stakeholders to support company-wide development initiatives and L&D strategy
- Collaborated with luxury brand experts to ensure training materials aligned with brand identity and standards
- Conducted performance evaluations, providing coaching and actionable feedback to improve team results
- Implemented and managed mystery shopping programs to assess service quality and identify improvement opportunities
- Developed and implemented company-wide Standard Operating Procedures (SOP's), streamlining operations and ensuring consistency and compliance across all retail locations
Personal Shopper
EuroLuxe
Paris
02.2019 - 01.2023
- Delivered personalized luxury shopping experiences for high-end clientele, ensuring exceptional service and satisfaction
- Built and maintained long-term client relationships through tailored styling and product recommendations
- Coordinated with boutiques and brands to source exclusive items aligned with client preferences
- Managed client appointments, logistics, and private shopping experiences
Fashion advisor/Client Care Coordinator
Louis Vuitton
11.2011 - 01.2019
- Delivered exceptional client experience, managing a portfolio of high-value and VIP clients
- Achieved top sales performance for two consecutive years through strategic clienteling and personalized service
- Provided bespoke styling aligned with client lifestyle, events, and preferences
- Supported product launches and in-store events in collaboration with marketing and sales teams
- Participated in international assignments, gaining exposure to flagship retail operations
- Maintained detailed client profiles to enhance personalization and long-term engagement
Early Career Experience
Beauty & Client service (Business owner)
05.1995 - 01.2010
- Managed daily business operations, including client services, sales, and supplier relationships
- Delivered personalized beauty and wellness services, building a loyal client base
- Developed marketing and sales strategies to grow business performance
- Oversaw financial management, including cash flow and budgeting
- Trained and mentored staff on service standards and client care
Education
Master Aesthetician - Aesthetician/Make-up artist
Lambelet School of Aesthetics And Medics
Greece06-1995
Skills
- Learning & Development Strategy
- Luxury Retail Training & Facilitation
- Client Experience & Clienteling Excellence
- Performance Management & Coaching
- Training Content Development
- Cross-functional Collaboration
- Sales Performance Optimization
- Stakeholder Engagement
- Employee Assessment & Development
- Operational Excellence
Affiliations
- Pilates
- Cooking
- Interior design
Education and Training
other
Languages
- English Fluent
- Greek Native
- Dutch Beginner
References
References available upon request.
Timeline
Retail Learning & Development Manager
KULT Luxury boutiques
09.2023 - 02.2025
Personal Shopper
EuroLuxe
02.2019 - 01.2023
Fashion advisor/Client Care Coordinator
Louis Vuitton
11.2011 - 01.2019
Early Career Experience
Beauty & Client service (Business owner)
05.1995 - 01.2010
Master Aesthetician - Aesthetician/Make-up artist
Lambelet School of Aesthetics And Medics