ZOE Rossou
Liedekerke
Summary
Dynamic Retail Learning & Development Manager with a proven history of enhancing learning initiatives and driving team performance at KULT. Successfully led Louis Vuitton to achieve first place in sales for two consecutive years, demonstrating expertise in employee assessment and training material development. Highly skilled in active listening and problem resolution, while maintaining a keen awareness of fashion trends. Aspires to leverage these competencies to elevate organizational success further.
Overview
30
30
years of professional experience
Work History
Retail Learning & Development Manager
KULT Luxury boutiques
Limassol
09.2023 - 02.2025
- Overlook store operations
- Monitored trends in the industry related to Learning and Development practices.
- Facilitated virtual and physical training sessions regarding brands and new collections.
- Evaluated existing processes and procedures to identify opportunities for improvement in the L&D function.
- Analyzed employee feedback and performance data to identify areas of improvement in learning initiatives.
- Collaborated with subject matter experts to ensure accuracy of training materials.
- Coordinated with internal stakeholders across departments on L&D related matters.
- Conducted needs assessments to determine gaps in employee knowledge or skills.
- Maintained records of all training activities and tracked progress for employees.
- Assisted with recruitment efforts by conducting interviews and providing input on candidate selection decisions.
- Conducted performance evaluations and provided coaching and feedback to team members.
- Coordinate mystery shopping and evaluating results
- Maintained up-to-date knowledge of industry trends.
- Coordinated with marketing and sales teams to support product launch and promotional activities.
- Plan and coordinate events
- Tracked customer feedback through surveys or other methods in order to improve services offered.
Personal Shopper
EuroLuxe
Paris
02.2019 - 01.2023
- Accompanied clients to appointments and arranged transportation.
- Listened to customer needs to identify and recommend best products and services.
- Shopped at the customer's chosen store, with the customer, and selected personalized items suitable for the client's criteria.
- Kept clients personal information private and confidential.
- Produced sales documents, finalized deals and filed records.
- Invited clients out for lunch/dinner in between stores.
FASHION ADVISOR/CLIENT COORDINATOR
Louis Vuitton
11.2011 - 01.2019
Client advisor agent
- Handled inbound and outbound calls, live chat, and email communications to support client inquiries, and resolve issues efficiently.
- Delivered comprehensive training on new product launches, including leather goods, ready-to-wear collections, accessories, and footwear.
- Ensured team members were well-versed in product knowledge and brand standards.
- Curated personalized styling recommendations for clients based on upcoming events.
- Conducted research on current collections and coordinated with clients via phone and email to create their ideal look.
- Achieved the top sales position for two consecutive years, demonstrating exceptional client engagement and product expertise.
- Monitored and analyzed clients’ online purchasing behaviors to enhance personalized service.
- Ensured VIP clients (spending over $10K) received invitations to exclusive in-store events.
- Selected and coordinated clients' attendance at fashion shows.
- Maintained a detailed client database, tracking key life events such as birthdays, anniversaries, and special occasions to facilitate personalized gifting.
- Managed and resolved client complaints promptly, ensuring a high level of customer satisfaction.
- Oversaw delivery follow-ups and coordinated outbound call strategies with agents.
- Attended in-store events to engage with clients and strengthen relationships.
- Worked at the Louis Vuitton New Bond Street flagship store in London for special assignments and training programs, gaining hands-on experience in luxury retail operations.
BUSINESS OWNER
Beauty Shop
05.1995 - 01.2010
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Make-up artist
- Face and Body specialist
- Waxing
- Eyebrow shaping
- Manicure /Pedicure
Education
Aesthetician & Medics Degree - Master Aesthetician
Lambelet School of Aesthetics And Medics
Greece06-1995
Skills
- Proficient in Active Listening
- Strong Team Collaboration
- Effective Problem Resolution
- Excellent Verbal/written communication
- Excellent interpersonal communication
- Empathetic/supportive
- Dependable and responsible
- Patient
- Ability to teach and Mentor
- Keen interest in Fashion, retail and sales
- Attention to detail
- Ambitious
- Creative
- Word & Canva Knowledge
- Up to date knowledge of latest trends
- Employee assessment
- Training material development
- Staff training
Languages
3,B1,6,C2,6,C2
Education and Training
other
Affiliations
- Pilates
- Cooking
- Interior design
Languages
English
First Language
Greek
Proficient (C2)
C2
Dutch
Beginner
A1
References
References available upon request.
Timeline
Retail Learning & Development Manager
KULT Luxury boutiques
09.2023 - 02.2025
Personal Shopper
EuroLuxe
02.2019 - 01.2023
FASHION ADVISOR/CLIENT COORDINATOR
Louis Vuitton
11.2011 - 01.2019
BUSINESS OWNER
Beauty Shop
05.1995 - 01.2010
Aesthetician & Medics Degree - Master Aesthetician
Lambelet School of Aesthetics And Medics
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