Summary
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Work History
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Ziad Mabrouk

Ziad Mabrouk

Head of Architecture / CTO
London

Summary

Visionary and hands-on Head of Architecture and Technology with over 25 years of international experience driving enterprise transformation, architecture governance, and AI-powered innovation across Europe and the Middle East. Currently leading technology strategy and architecture at Archisphere LTD, a next-generation AI consulting firm and product incubator. Proven ability to align technology with business vision, implement large-scale transformation programs, and deliver advanced digital products. Track record of delivering cloud-native platforms, integrating enterprise systems (ERP, CRM, BPM), and orchestrating AI and data-driven solutions in regulated industries such as insurance, health, and public services. Recognized for fostering high-performing architecture teams, steering technical innovation, and executing strategic roadmaps.

Overview

17
17
years of professional experience
1998
1998
years of post-secondary education

Work History

Chief Architect & Development (R&D)

Archisphere LTD
01.2025 - Current
  • Company Overview: Next-generation AI consulting firm and product incubator.
  • Define and lead the global technology vision of the company.
  • Act as partner and strategic advisor for NTT Data Belgium, supporting public and private clients in enterprise architecture governance and digital transformation.
  • Lead coaching missions for architecture teams, notably at RTBF, supervising the development of the enterprise architecture repository, model governance, and technology viewpoints for broadcast and media production domains.
  • Architect and drive ClaimEdge, Archisphere’s flagship AI-native platform for medical and insurance claim automation from Ensur-Edge Startup Company.
  • Next-generation AI consulting firm and product incubator.
  • Designed and delivered ClaimEdge, an intelligent medical claims management platform powered by a hybrid AI rules engine and LLMs (Falcon, Meditron).
  • Built an end-to-end platform architecture using FastAPI, ReactJS, MySQL, and a local LLM inference pipeline with Falcon + Meditron.
  • Introduced a QLoRA fine-tuning pipeline using Hugging Face Transformers, PEFT, and H2O LLM Studio, allowing domain-specific adaptation on real medical data.
  • Developed Python-based analytics modules for fraud detection, cost control, and regulatory compliance aligned with DHA / HAAD / FHIR standards.
  • Integrated Snowflake for real-time AI query analytics and audit trails, building the foundation for data-driven compliance and explainable decisioning.
  • Automated pseudonymization and synthetic data generation aligned with UAE and EU data protection frameworks.
  • Delivered AI-assisted decision support integrated with Camunda BPM, enabling end-to-end adjudication, rule reasoning, and human-in-the-loop collaboration.

Interim HR Domain Architect

SNCB/YPTO
07.2024 - 02.2025
  • Led the design and delivery of enterprise architecture solutions to support SNCB’s transformation of operational workforce planning and competency management, in alignment with the ongoing migration from SAP ECC to SAP S/4HANA.
  • Defined the end-to-end target architecture for operational task management, mapping planning needs to workforce competencies and shift patterns.
  • Designed and delivered a .NET-based custom application using ReactJS and Azure SQL, enabling centralized management of competencies, qualifications, and certifications across both operational and non-operational staff.
  • Integrated the solution with SAP SuccessFactors LMS, ensuring consistent competency data and training visibility across the HR ecosystem.
  • Built a scalable Task Management Framework covering long-term, mid-term, and real-time scheduling, supporting decentralized operations and integration with SAP Multi-Resource Scheduling (MRS).
  • Acted as strategic interface between business domains, IT teams, and third-party vendors, ensuring architectural alignment with regulatory compliance and SNCB’s operational strategy.

NG PSAP - Program - Lead Solution Architect

Astrid / Cronos Public
04.2023 - 06.2024
  • Served as Program Lead Solution Architect for ASTRID, Belgium’s national operator of secure emergency communication services (PSAP – 101/112).
  • Missioned within the Next Generation PSAP Program (NG PSAP) to design a fully integrated system for emergency call taking, real-time dispatching, crisis management, mapping, and AI-based responder support, all running on the secured ESINET government network.
  • Modernize the national CAD (Computer-Aided Dispatch) ecosystem in compliance with NG112, 5G, and MCx (Mission Critical Services) standards defined by EENA.
  • Define the enterprise-level application architecture, functional specifications, and AI-assisted decision support processes to enhance operational efficiency for emergency services.
  • Designed the entire integration and data exchange architecture, leveraging an API Gateway, Enterprise Service Bus, and Event-Driven Message Bus.
  • Led the design of a central Corporate Data Hub using Synapse Analytics (PaaS) for emergency data aggregation and real-time reporting.
  • Conducted deep-dive studies and produced functional specifications for Next-Gen CAD platforms, including preparation of the RFP package.
  • Defined the service catalog and modeled BPMN-based workflows for core emergency operations: call intake, unit dispatching, and crisis case lifecycle.
  • Modeled all architecture views (functional, integration, application) in Sparx EA, establishing the target blueprint across stakeholders.
  • Provided key support to the Enterprise Architecture (EA) team in refining the federated meta-model of the Wallonia-Brussels administration, particularly around application layering, integration standards, and governance mechanisms.

Interim Domain Architect – Claims Transformation

BNP Cardif
11.2022 - 03.2023
  • Steering BNP Cardif’s digital transformation across claims operations, focusing on architectural modernization, API-first strategy, and process orchestration.
  • Maintained and enriched the Claims Architecture Referential in MEGA, serving as the authoritative view across claim flows and systems.
  • Defined and governed the API strategy, establishing API design rules, governance model, and operational API Catalog.
  • Led the end-to-end replacement of the claims backend with Appian Workflow Engine, rearchitecting the process using BPMN automation.
  • Designed and supervised the implementation of an Insurance Product Configurator and Rules Engine, enabling dynamic policy and benefit logic configuration.
  • Defined the service enablement strategy for the legacy Prolog-Graphtalk (AIA) Policy Administration System, ensuring proper service wrapping and orchestration.
  • Oversaw data domain remodeling, including data cleansing, governance, and migration strategy.
  • Collaborated closely with the ESB and integration teams to ensure secure connectivity (SAML, SSO), document management (Filenet), and data pipelines (ETL).
  • Partnered with the Program Manager to align architecture vision with transformation milestones, risk management, and delivery plans.
  • Actively promoted an API-First mindset across delivery teams, enabling reusability and agility across the insurance landscape.

Enterprise & Solution Architect for the public services

Bizliner
10.2019 - 10.2022
  • Served as a strategic enterprise and solution architect across three major public sector entities in Belgium — ETNIC, SPW Wallonia, and i-City Brussels — supporting digital transformation, application portfolio modernization, and cloud-native service design for fiscal, geographic, and citizen-facing capabilities.
  • Led an enterprise-wide application portfolio rationalization program across 400+ applications, using Gartner’s TIME analysis to assess technical and business fitness.
  • Designed and launched a custom application evaluation survey to gather CSAT, functional, and technical metadata from users and CMDB systems.
  • As Sparx EA and LabNaf expert, integrated all findings into the central architecture repository, standardizing governance for application lifecycle monitoring and business capability alignment.
  • Delivered solution architecture blueprints for fiscal and environmental transformation projects, from early solution studies to public tender support.
  • Designed integration architectures aligned with backend government systems and orchestrated the development of ArcGIS-based geo-applications.
  • Co-led the maintenance of the enterprise architecture repository and served as coach/trainer for business analysts on TOGAF, ArchiMate, and repository usage.
  • Defined a PaaS/SaaS integration architecture for a Real Estate & Building Maintenance System (BMS), including functional and data domain modeling.
  • Delivered microservices-based REST architecture for cadastral and patrimony data services.
  • Led the cloud-native integration strategy for IAM (FAS / eID), CRM (Citizen Portal), and ECM; ensured seamless sync between on-prem Active Directory and Azure AD via ConnectSync.

Solution Architecture

BNP/ AlphaCredit
11.2018 - 09.2019
  • Introduced enterprise architecture governance standards, align with BNP PF Central’s design principles, and drive innovation across compliance and process automation domains.
  • Set up and standardized the use of Orbus iServer as the official Architecture Repository, implementing TOGAF ADM methodology and fully redesigning the AlphaCredit Meta-Model for alignment with the BNP PF Central EA framework.
  • Enabled coherent design and collaboration across business analyst teams by formalizing architecture semantics and artifacts traceability.
  • Introduced Camunda BPM as the process orchestration engine and built a full-stack POC for an Expense Management Tool.
  • Designed and delivered the data model, business process design, and API integration architecture for the Instinct AML platform, addressing compliance workflows for AML, PEP, and counter-terrorism regulations.
  • Created Archimate-based diagrams in iServer and generated automated Solution Design Documents, ensuring complete lifecycle coverage from architecture to delivery.

Solution Architecture

Deutchsebank
05.2018 - 10.2018
  • Contributed to the MiFID II regulatory transformation program (MAR, MAD), delivering architecture and solutions that enhanced transparency, real-time pricing, and customer decision-making support.
  • Designed and implemented a Java-based composite application to retrieve and process real-time Market Data Feeds (MDF) from Six-Telekurs, covering over 20,000 financial instruments across 25+ global exchanges.
  • Integrated the MDF into the Triple A core system, enriching customer investment views with up-to-date valuations, cost structures, and regulatory disclosures.
  • Architected the solution as a SpringBoot REST API, containerized via Docker, and deployed with Kubernetes orchestration, ensuring performance and scalability.
  • Modeled all architecture views using Sparx Enterprise Architect with ArchiMate 3.0.
  • Developed and deployed a custom Java API with publish/subscribe capabilities, leveraging Hazelcast in-memory caching to reduce latency and minimize dependency on offshore components.

Enterprise & Solution Architecture

IBM - PI²
10.2017 - 04.2018
  • Supported Belfius Bank in major transformation initiatives targeting the modernization of compliance, trading, and risk platforms.
  • Led the end-to-end architectural design and migration strategy for Money Laundering Prevention, Trading (BankTrade), and Risk Management systems.
  • Produced functional, application, and data architecture views using Archimate and TOGAF, ensuring traceability and alignment with the target state vision.
  • Oversaw the refactoring and migration of the data integration layer and staging databases, contributing to improved ETL performance and data integrity.
  • Provided hands-on support to internal teams leveraging IBM MQSeries, WebSphere Application Server, Java services, and Ansible Tower on Red Hat for automation and deployment.
  • Actively supported the project manager in planning, scope definition, and execution tracking, bridging technical and business priorities.

SVP - Lead of Enterprise Architecture & Innovation

Oman Insurance Company PLC
03.2016 - 06.2017
  • Led the enterprise-wide architecture function, shaping the company's digital transformation vision, driving modernization across business domains, and spearheading the innovation agenda.
  • Defined the enterprise architecture vision and roadmap supporting corporate digital strategy, aligned with regulatory, operational, and customer experience objectives.
  • Led cross-functional architecture teams, covering business architecture, integration, data, infrastructure, and security, across multi-channel initiatives (B2C, B2B, CRM, Online Direct).
  • Oversaw and governed all architecture aspects of customer engagement, policy administration, claims, and underwriting modernization programs.
  • Designed and implemented a canonical insurance data model based on ACORD standards, enabling interoperability between systems and partners.
  • Led the deployment of an Insurance Quotation Engine (CPQ) using Microsoft Dynamics 2015, accelerating quote-to-bind cycles.
  • Architected and governed the integration layer (ESB) on BizTalk.NET with BizTalk360 monitoring, ensuring real-time synchronization across applications.
  • Directed the implementation of IAM and API Management, aligned with Office 365 cloud strategy and internal DevOps practices.
  • Orchestrated the development of the Customer Database (ETL pipelines in MS SSIS), including data quality, deduplication rules, and governance.
  • Delivered the full service catalog (SOAP/REST) and supported the definition and enforcement of API standards across business services.
  • Advocated for innovation-led projects, including POCs in BPM (Camunda), predictive modeling, and early-stage AI-enabled fraud detection.

Lead Enterprise Business Architect

AXA-Gulf LLC
12.2014 - 02.2016
  • Acted as Enterprise Architect and Digital Transformation Leader, driving the strategy, target architecture, and implementation roadmap in line with AXA Group architectural standards.
  • Designed the Enterprise Target Architecture supporting AXA’s transformation across Market Access, Core Business Services, and Support Capabilities.
  • Participated actively in the Life Insurance RFP (Solife vs Fadata vs Capita Dublin), delivering comprehensive evaluations and architecture alignment.
  • Delivered the Target Architecture Roadmap, including IAM, CRM, MDM, ESB, BPM, and core insurance backends for Medical, General Insurance, and Life lines of business.
  • Led business and functional analysis of insurance workflows using UML and BPMN, ensuring alignment between technology capabilities and operational needs.
  • Developed the Customer Data Backbone (CDB) and MDM model, with ETL pipelines (MSSIS), data cleansing rules, and data governance controls.
  • Introduced DevOps culture via containerized deployments using Docker and SpringCloud REST APIs, initiating a POC for claim adjudication services.
  • Conducted a Big Data POC using Cloudera to detect potential fraud in Motor Claims, positioning Hive as the canonical zone for data collection, validation, and cleansing.
  • Defined canonical models (WSDL/XSD) for P&C, Life, and Savings products, leveraging the ACORD standard.
  • Integrated CRM platforms using MuleSoft, and drove the implementation of the MyAXA REST API ecosystem, supporting omnichannel digital servicing.
  • Oversaw the iMonitor project (Flume-based log aggregation and correlation) to enhance system observability and security auditing.

Solution & Design Architect

AXA Belgium
05.2013 - 11.2014
  • Delivered solution designs, cost models, and architecture documentation for key insurance and banking initiatives.
  • Led scoping and evaluation of infrastructure and application modernization projects involving OpenShift, Identity & Access Management (I&AM), CRM, SSO, ESB, ETL/EAI, Service Virtualization, Citrix, WebSphere J2EE/Messaging, and VPN solutions.
  • Supported end-to-end project lifecycles from initiation to closure using a hybrid Agile/Waterfall approach, including functional and business analysis of insurance workflows.
  • Designed and implemented ETL data flows and MQSeries message routing to enable secure exchange of data with ONSS.
  • Assessed ESB architectures to integrate SaaS-based insurance portals with legacy backend services using MuleSoft 3.8.1.
  • Conducted SSO integration studies involving external e-ID providers and internal services via SAML 2.0, leading to a federated identity framework.
  • Connected enterprise-wide role and privilege management systems using SailPoint IIQ and Tivoli Directory Integrator (TDI) across distributed backends.
  • Supported the migration of the Corona TLM system, including rule mappings with Sophis and SWIFT connectivity for financial operations.
  • Participated in the CRM replacement program, transitioning from Siebel to Microsoft Dynamics and decommissioning Vocalcom in favor of Nextel.
  • Advised the EIP Center of Excellence on technical onboarding strategies and provider-consumer integration models using WebMethods, Layer7, MQSeries, and Centrasite WSDL catalogs.
  • Led infrastructure automation efforts using Ansible, and acted as Scrum Master for several agile teams, managing sprint planning and delivery tracking.

Service Project Analyst /Manager

BELGACOM
04.2012 - 04.2013
  • Project architect and manager for Belgacom E_services & CRM services.
  • Evaluation of architectural designs proposed by the architects.
  • Follow up SCRUM meetings (interaction in user stories).
  • Evaluation of the operational readiness of a project (Non Functional requirements).
  • Validation of the performance, capacity sizing, security level.
  • Evaluation of the services QOS.
  • Follow from project initiation to closure, including business case validation, SWOT, project backlog definition.
  • Report to SLM and head of division.

SOA Technical Architect

IBM (BE) and IBM ISFS Financial Services (Lux)
11.2010 - 03.2012
  • Worked as WebSphere System Architect within the WMQ SSO Team, providing expert support and architecture services for IBM internal teams and external clients across Belgium and Luxembourg.
  • Delivered technical architecture, security compliance, and design blueprints for middleware and EAI initiatives across banking and logistics sectors.
  • Served as Lead Architect for the integration of Isabel systems with SWIFT Alliance/Gateway 7, enabling secure international payment workflows for Belgian banking clients.
  • Implemented infrastructure automation and deployment pipelines using Ansible on Red Hat Linux, accelerating system provisioning and configuration across environments.

Information Architect/project manager

Unisystems (European Comission – TAXUD)
10.2009 - 10.2010
  • Acted as Information Architect within the evolution program of the Trans-European Customs and Taxation Network (CCN/CSI and SPEED), transitioning the platform to a Service-Oriented Architecture (SOA) model.
  • Analyzed and defined functional and technical requirements for high-security backbone communication systems between EU member states and the European Commission.
  • Designed integration strategies leveraging CSI Gateways (WebLogic, MQSeries, Tuxedo, File, JMS, HTTP) to support cross-border application-to-application communication.
  • Led the technical feasibility assessment for SPEED, a strategic initiative for a Single Portal of Entry/Exit of Data for non-EU operators, evaluating ESB technologies such as Tibco, Oracle Service Bus, WebSphere Message Broker, IBM DataPower, Axway, and BEA Aqualogic.
  • Contributed to the integration planning of pan-European services like AEO, EORI, TARIC, NCTS, CS/RD, and CS/MIS, ensuring architectural alignment and interoperability across heterogeneous environments.

EAI / MIDDLEWARE Technical Architect

Belgian POST
06.2008 - 12.2009
  • Led the modernization and optimization of the WebSphere MQSeries and enterprise integration architecture.

SOA Analyst

BELGACOM
04.2009 - 09.2009
  • Supported the integration and rollout of SOA-based eServices & eShop platforms, enabling customer-facing capabilities across telephony, internet, and digital TV.
  • Evaluated and validated architectural blueprints, ensuring compliance with performance, scalability, and security requirements prior to production release.
  • Participated in SCRUM ceremonies, providing impact assessments and following up on architecture dependencies through user stories.
  • Conducted non-functional readiness reviews, including performance benchmarks, capacity sizing, QoS validation, and infrastructure impact analysis for production environments.

EAI / MIDDLEWARE Technical Architect

ATOS-ORIGIN (Banque De France)
01.2009 - 03.2009
  • Designed the EAI architecture to integrate the Prism application into Banque de France’s backend ecosystem.
  • Set up and configured a clustered MQSeries v6 environment and Message Broker v6 on IBM AIX under HACMP (High Availability Cluster Multiprocessing) for robust messaging and failover.
  • Managed the JMS integration layer on WebSphere, establishing a secure and performant communication flow between the application tier and backend systems.
  • Provided hands-on support to the Banque de France permanent teams, resolving critical MQSeries issues and ensuring system continuity.

Education

Bachelor’s - computer science

E.P.H.E.C.

MIT Executive Training - Big Data & Analytics (Cloudera-based curriculum)

Python AI & Data Science Bootcamp - Modules: NumPy, SciPy, data wrangling

Free University

Trained for AI Practitioner - AIP-210 (AI lifecycle, ML/DL, NLP, ethics, deployment)

CertNexus

ISC² SSCP - Systems Security Certified Practitioner

Camunda Certified Java BPM Developer - undefined

Skills

iServer

Personal Information

  • Date of Birth: 07/21/75
  • Nationality: Belgian

Timeline

Chief Architect & Development (R&D)

Archisphere LTD
01.2025 - Current

Interim HR Domain Architect

SNCB/YPTO
07.2024 - 02.2025

NG PSAP - Program - Lead Solution Architect

Astrid / Cronos Public
04.2023 - 06.2024

Interim Domain Architect – Claims Transformation

BNP Cardif
11.2022 - 03.2023

Enterprise & Solution Architect for the public services

Bizliner
10.2019 - 10.2022

Solution Architecture

BNP/ AlphaCredit
11.2018 - 09.2019

Solution Architecture

Deutchsebank
05.2018 - 10.2018

Enterprise & Solution Architecture

IBM - PI²
10.2017 - 04.2018

SVP - Lead of Enterprise Architecture & Innovation

Oman Insurance Company PLC
03.2016 - 06.2017

Lead Enterprise Business Architect

AXA-Gulf LLC
12.2014 - 02.2016

Solution & Design Architect

AXA Belgium
05.2013 - 11.2014

Service Project Analyst /Manager

BELGACOM
04.2012 - 04.2013

SOA Technical Architect

IBM (BE) and IBM ISFS Financial Services (Lux)
11.2010 - 03.2012

Information Architect/project manager

Unisystems (European Comission – TAXUD)
10.2009 - 10.2010

SOA Analyst

BELGACOM
04.2009 - 09.2009

EAI / MIDDLEWARE Technical Architect

ATOS-ORIGIN (Banque De France)
01.2009 - 03.2009

EAI / MIDDLEWARE Technical Architect

Belgian POST
06.2008 - 12.2009

MIT Executive Training - Big Data & Analytics (Cloudera-based curriculum)

Python AI & Data Science Bootcamp - Modules: NumPy, SciPy, data wrangling

Free University

Trained for AI Practitioner - AIP-210 (AI lifecycle, ML/DL, NLP, ethics, deployment)

CertNexus

ISC² SSCP - Systems Security Certified Practitioner

Camunda Certified Java BPM Developer - undefined

Bachelor’s - computer science

E.P.H.E.C.

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Ziad MabroukHead of Architecture / CTO