Hasibe Zeynep Kolcuoglu
Ghent
Summary
Strategic Supply Chain and Customer Operations Executive with 24 years of progressive experience at BP/Castrol across Europe, Africa, and Turkey. Recognized for leading end-to-end supply chain transformations, embedding digital solutions, and building high-performing, inclusive teams. Proven track record in operational excellence, cost efficiency, HSSE compliance, and customer satisfaction. Adept at driving global programs, improving value chains, and shaping resilient organizations. Reliable, results driven, and advanced at managing complex challenges with strategic vision. Seeking leadership roles or consulting engagements where I can advance supply chain innovation and organizational transformation.
Overview
24
24
years of professional experience
Work History
Hub Manager West
Castrol Belgium BV
07.2019 - 06.2025
- Lead Customer Fulfillment operations across France, Benelux, UK & I, Global Marine and Energy Europe, Belgium and France Export, Africa, and Turkey&Central Asia&Ukraine.
- Delivered safe, reliable operations with consistently low customer complaints, and 95+% service KPIs.
- Manage P&L logistics operations: Primary distrubution $15M, Secondary Distribution $30M, Storage and Handling $25M
- Achieved $5M in cost savings year by year through continuous improvement and network optimization.
- Led cross-functional teams to implement process improvements, increasing efficiency through simplification and standardization.
- Boosted employee morale through effective communication, recognition of achievements, and fostering an inclusive workplace culture.
- Streamlined logistics operations to enhance network optimization and improve customer centricity.
- Designed and implemented 3PL and 4PL solutions with partners, enabling digital solutions for packed and bulk operations.
- Served as the CF SME for Europe, with the business service center and local teams, steering strategic logistics decisions.
Country CF & Logistics Manager
BP Belgium SE
07.2017 - 06.2019
- Combined CF and logistics operations post-transformation; ensured stability and performance.
- Achieved SLA and IFOT targets while ensuring HSSE compliance.
- Built and led cross-border & culturally diverse teams; implemented efficiency projects.
Customer Fulfilment Manager
BP Turkey
02.2015 - 06.2017
- Delivered strong customer service performance and best-in-class HSSE standards.
- Achieved nine consecutive accident-free years in logistics operations.
- Developed talent pipelines and redesigned organizational structure for future readiness.
SAP APO Planning Specialist
BP Turkey
02.2012 - 02.2015
- Led APO implementation across Europe & Africa regions; enhanced planning and integration.
- Improved BW reporting quality and data-driven decision-making.
- Supported Nike integration processes; led planner network community building.
Supply Planning Manager
BP Turkey
08.2008 - 02.2012
- Managed supply plans for Turkey & Caspian markets.
- Acted as key leader during SAP implementation.
- Ensured production readiness and performed demand-supply balancing.
Business & Performance Support Analyst
BP Turkey
04.2003 - 08.2008
- Delivered on critical performance reporting, budget controls, trade loan management.
- Prepared financial analyses and presentations for leadership.
Finance Team Assistant
BP Turkey
09.2001 - 04.2003
- Supported Finance Manager in budgeting, reporting, and communications.
Education
Bachelor's - Business & Administrative Studies
Koç University
Istanbul, Turkey01.1999
Skills
- End-to-End Supply Chain Transformation
- Customer Fulfillment Strategy
- Digital Supply Chain & Analytics (SAP, APO, BW)
- Operational Excellence & Continuous Improvement
- HSSE & Quality Management
- Stakeholder & Change Management
Languages
Turkish – Native
English – Fluent
Italian – Beginner
Timeline
Hub Manager West
Castrol Belgium BV
07.2019 - 06.2025
Country CF & Logistics Manager
BP Belgium SE
07.2017 - 06.2019
Customer Fulfilment Manager
BP Turkey
02.2015 - 06.2017
SAP APO Planning Specialist
BP Turkey
02.2012 - 02.2015
Supply Planning Manager
BP Turkey
08.2008 - 02.2012
Business & Performance Support Analyst
BP Turkey
04.2003 - 08.2008
Finance Team Assistant
BP Turkey
09.2001 - 04.2003
Bachelor's - Business & Administrative Studies
Koç University
Hobbies
Traveller, food adventurer, art enthusiast