Zarina Kadyakova
Brugge
Summary
The liaison between local merchants and foreign clients. As an intermediary, responsible for coordinating shipments, negotiating with suppliers and agents, customers, handling the invoicing process, and enforcing international trade rules. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Export Operatopnal Manager, Key Account Manager.
Provisions BV
05.2021 - 06.2024
- Business development - collection and analysis of data, market prices and demands, assisting the chief manager in sales and development
- Market analysis, formation of a price offer
- Purchase of goods
- Transportation planning, collection and provision of logistics.
- Risk analysis and taking measures to ensure the security and integrity of the company.
- Facilitated the successful execution of complex export shipments by collaborating with cross-functional teams, ensuring all parties remained informed of shipment requirements and timelines.
- Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
- Prepared various import, export and supplier forms for customs submittal.
- Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
- Streamlined export processes, reducing operational costs and improving efficiency.
- Collaborated with cross-functional teams to ensure seamless coordination of export activities.
- Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
- Updated CRM database system with Exporter and Business Model Canvas.
- Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
- Monitored economic/political developments within designated regions that could potentially impact exports; proactively addressed any potential challenges or risks.
- Compiled purchase orders to post international shipments in company logs.
- Optimized supply chain operations by collaborating closely with suppliers, carriers, freight forwarders, customs brokers, and other key stakeholders involved in the export process.
- Organized participation in international trade shows, promoting company products/services to potential clients worldwide.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Advised customers on transportation options, types of carriers or shipping routes.
- Coordinated with shipping and transport companies on behalf of clients.
- Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
- Obtained necessary import and export licenses and permits for shipments.
- Researched and prepared product cost and trade compliance reviews for clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Managed approximately 30 incoming calls, emails per day from customers
Sales Representative
Danone Kazakhstan
09.2017 - 12.2018
- Daily visits and maintenance of supermarket chains
- Responsibility for uninterrupted supply of goods to the largest supermarket chain. 15 largest retail points.
- Responsible
- Reception and processing of applications
- Handling complaints and suggestions
- Organization of actions and cooperation with promoters
- Planning and submitting requisitions for the supply of goods
- Analysis of the market and demands of each store, sales forecast
- Control of prices, shelf life of goods, placement on the shelves in accordance with the regulations established by the marketing department
- Preparation and submission of reports for each store, weekly, monthly and yearly.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Project Manager
PR COMPANY "ROYAL PARTNERS"
02.2014 - 06.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Cooperation with printing houses and designers.
- A successful project on conducting a pre-election campaign of a political party for candidates to parliament. Including promotion of promo in mass media and participation in image creation
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
Education
High school diploma - Language Interpretation And Translation
Almaty College of Foreign Languages
Almaty, Kazakhstan06.2008
Specialty 02310100 "Translation", Theory And Practice of Translation, Business English And Business Correspondence, Practice of Oral And Written Speech, Professional English, Style, History of A Foreign Language, Grammar of A Foreign Language - Language Interpretation And Translation
Almaty College of Foreign Languages "Alatau"
Almaty, Kazakhstan06.2008
Skills
- Effective Communication
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- MS Office
- Administration and Reporting
- Self Motivation
- Reliability
Languages
ENGLISH
RUSSIAN
KAZAKHS
DUTCH
Jobtitles
- EXPORT MANAGER
- ACCOUNT MANAGER
- DATA ENTRY MANAGER
- LOGISTICS MANAGER
Personal Information
- Date of Birth:15/03/1989
- Nationality: Belgium
- Driving License: Driving license category B
- Visa Status: Approved
Hobbies and Interests
- VOLUNTEERING
- KAYAK
- HIKING
- SQUASH
- BOOKS
- PSYCHOLOGY
- ASTROLOGY
Volunteering, hiking, kayak, books.
I am a member of a local volunteer group, where events are often organized. For example, when I have free time, I go to an orphanage for children who came to Belgium without parents or orphans. They also often organize holidays, festivals, I can take part in the organization or come as a guest. Kayaking is my rest and sport in one! My favorite activity is hiking in the mountains.
Timeline
Export Operatopnal Manager, Key Account Manager.
Provisions BV
05.2021 - 06.2024
Sales Representative
Danone Kazakhstan
09.2017 - 12.2018
Project Manager
PR COMPANY "ROYAL PARTNERS"
02.2014 - 06.2017
High school diploma - Language Interpretation And Translation
Almaty College of Foreign Languages
Specialty 02310100 "Translation", Theory And Practice of Translation, Business English And Business Correspondence, Practice of Oral And Written Speech, Professional English, Style, History of A Foreign Language, Grammar of A Foreign Language - Language Interpretation And Translation
Almaty College of Foreign Languages "Alatau"
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