Yuriy Yakovlev
Lisbon
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
Akcentt
09.2020 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Organized implementation of new banners, displays and menus.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Developed and implemented standard operating procedures to maintain smooth operations.
App Translation
Filavision
09.2021 - 01.2022
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Translated mobile application from English to Portuguese.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Repeated and restructured complex translations to optimize understanding.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Researched cultural etiquette and specific use of slang words.
- Replicated flow, style, and overall meaning of original texts.
- Translated business website to support international expansion.
- Monitored progress of translation projects and reported issues to appropriate personnel.
Team Leader Manager
Lisbon Airport
07.2019 - 08.2020
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Organization of aircraft cleaning, providing supplies for the next flight.
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
College - Electrical, Electronics Engineering Technologies
Ambiagro
Lisbon2017
Skills
- Complex Problem-Solving
- Team Leadership
- Customer Relationship Management
- Customer Consulting
- Quality Assurance Controls
- Critical Thinking
- Conflict Resolution
- Interpretation and Translation Services
Languages
English
Advanced (C1)
Ukrainian
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Timeline
App Translation
Filavision
09.2021 - 01.2022
Restaurant Supervisor
Akcentt
09.2020 - Current
Team Leader Manager
Lisbon Airport
07.2019 - 08.2020
College - Electrical, Electronics Engineering Technologies
Ambiagro
Similar Profiles
Nazik Ben lafqihNazik Ben lafqih
Localization Project Manager at Global services InterprenetLocalization Project Manager at Global services Interprenet
JUSTIN CIOFFIJUSTIN CIOFFI
Store Associate at Aldi GroceryStore Associate at Aldi Grocery
Victor ClemVictor Clem
Military at Portuguese Air ForceMilitary at Portuguese Air Force