Yuliia Mishkevych
Blankenberge
Summary
I would like to return to the field of administration, to apply my communication skills. I am an organized, responsible and hardworking person, and I am ready to learn and accept new ideas that can be effectively implemented in practice.
I am constantly learning and improving my knowledge.
Overview
20
20
years of professional experience
Work History
Consultant
Calzedonia
01.2025 - Current
- Interacting with customers.
- Evaluated client needs and expectations.
Worker With Cash Register
King Beach
04.2023 - 10.2024
- Worked fast to complete tasks.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Communication with clients
Individual Entrepreneur
Sweet Zefirka
02.2015 - 01.2022
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Introduced customer loyalty program, rewarding repeat business and building dedicated customer base.
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
- Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
- Interacted well with customers to build connections and nurture relationships.
Office Assistant
Bank "PUMB"
05.2006 - 09.2009
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Customer Service
Insurance Company "ASKA"
02.2005 - 01.2006
- Insurance company
- Resolved conflict situations
- Studied the client's contract and determined the amount of compensation
Education
Bachelor of Administration - Business Administration And Management
University of Management
Ukraine06-2005
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- MS office
- Issue resolution
- Customer relationship management
- Goal setting
- English spoken and written (Pre-Intermediate)
- Dutch (level 6, continuing to study)
- Time management
- Client engagement
- Team collaboration
- Excellent communication
Bakery
Having analyzed the consumer market, I came to the conclusion that making sweets can bring in a good income. I collaborated and negotiated with a store and a cafe, and signed a contract for the supply of my products. I promoted my products on social networks, maintained contact with regular customers, and used a bonus system. Over time, thanks to constant demand, I added new products.
Additional Information
I am divorced and raising a daughter.
Languages
English
Intermediate (B1)
Dutch
Elementary (A2)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Timeline
Consultant
Calzedonia
01.2025 - Current
Worker With Cash Register
King Beach
04.2023 - 10.2024
Individual Entrepreneur
Sweet Zefirka
02.2015 - 01.2022
Office Assistant
Bank "PUMB"
05.2006 - 09.2009
Customer Service
Insurance Company "ASKA"
02.2005 - 01.2006
Bachelor of Administration - Business Administration And Management
University of Management
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