Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Languages
Timeline
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Yassin El Hamrouni

Yassin El Hamrouni

Brussels

Summary

  • Skilled in negotiation, always striving for win-win solutions to address customer needs and concerns.
  • Clear and effective communicator, ensuring customers feel heard and valued in every interaction.
  • Passionate about building customer loyalty by delivering tailored experiences that exceed expectations.
  • Experienced in commercial management, with a focus on driving business success through thoughtful service.
  • Proven track record in B2B sales, cultivating strong, lasting relationships with clients.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Marken
Brussels
06.2024 - Current

Oversaw time-critical shipment collections and deliveries, providing seamless coordination with global teams, partners, and high-profile clients. Expertly managed booking systems, prepared specialized shipping documentation, and resolved complex service challenges with precision. Proficient in Microsoft Office Suite, with exceptional problem-solving, communication, and relationship-building skills.

Train Attendant

Eurostar
Brussels
02.2023 - 05.2024
  • Ensuring the well-being of passengers by offering quality service, meals and drinks while ensuring safety on board
  • Fixed term contract

Administrative assistant

Leroy&Partner
Brussels
09.2022 - 12.2022
  • Managing telephone calls and letters, preparing legal documents, coordinating hearings and maintaining files
  • Fixed term contract

Counter Manager

Chanel
Brussels Airport
04.2014 - 04.2021
  • I provided the link between supplier Chanel and operator Lagardère and was responsible for order tracking and inventory management
  • In close collaboration with the operator Lagardère, I participated in the development of timetables, the implementation of administrative tasks and the monitoring of commercial performance
  • Furthermore, I played a key role in training and motivating the Chanel and Lagardère teams to achieve monthly and promotional goals, especially on the beauty and perfume stage

Beauty consultant

Promoplan
Brussels
12.2012 - 01.2014
  • Beauty Consultant at Promoplan, an agency that collaborates with various luxury brands
  • As a beauty expert, I excelled in three key areas: makeup, fragrance and skin care

Assistant manager

Uterqüe
Brussels
01.2008 - 10.2012
  • As Assistant Manager at Uterqüe (Inditex) in Brussels, I was responsible for managing administrative tasks and monitoring commercial performance

Education

Account Manager - 6 Months Certification

Bruxelles Formation
Brussels
03-2024

Bachelor's Degree in Law - Sep 21 - Jun 23

Saint Louis University
Brussels
06.2023

English-Dutch -

EPFC
Brussels
04.2010

Higher secondary education diploma -

Jean XXIII College
Brussel
07.2006

Skills

  • Strong negotiation skills to resolve issues and achieve mutually beneficial outcomes
  • Excellent communication abilities, ensuring clear and effective interactions with clients and team members
  • Deep customer focus, with a commitment to enhancing loyalty and satisfaction through personalized service
  • Experience in commercial management, driving business success through efficient service delivery
  • Background in B2B sales, building and maintaining lasting client relationships

Certification

  • Human resources and management, CQFP, Brussels, 06/01/21
  • Coaching, Personal trainer, CQFP, Brussels, 12/01/20

Personal Information

  • Date of Birth: 04/19/86
  • Nationality: Belgian
  • Marital Status: Single

Languages

French
First Language
English
Advanced (C1)
C1
Dutch
Upper Intermediate (B2)
B2

Timeline

Customer Service Associate

Marken
06.2024 - Current

Train Attendant

Eurostar
02.2023 - 05.2024

Administrative assistant

Leroy&Partner
09.2022 - 12.2022

Counter Manager

Chanel
04.2014 - 04.2021

Beauty consultant

Promoplan
12.2012 - 01.2014

Assistant manager

Uterqüe
01.2008 - 10.2012
  • Human resources and management, CQFP, Brussels, 06/01/21
  • Coaching, Personal trainer, CQFP, Brussels, 12/01/20

Account Manager - 6 Months Certification

Bruxelles Formation

Bachelor's Degree in Law - Sep 21 - Jun 23

Saint Louis University

English-Dutch -

EPFC

Higher secondary education diploma -

Jean XXIII College
Yassin El Hamrouni