YASMINE BOUZIDA
Brussels,
Summary
Experienced Sales Account Manager with solid track record at Royal Air Maroc, adept in client relationship building and market analysis. Excelled in managing over 400 B2B accounts, leveraging CRM software to drive growth and customer satisfaction. Skilled in negotiation and team collaboration, consistently enhancing business visibility and stakeholder relationships.
Overview
10
10
years of professional experience
Work History
Sales Account Manager BELUX
Royal Air Maroc
08.2018 - Current
- Manage a portfolio of over 400 accounts in Belgium and Luxembourg
- Analyze market needs and develop optimal offers for clients, ensuring win-win solutions
- Negotiate local and Pan-European agreements, ensuring mutually beneficial terms for all parties
- Act as a liaison between civil aviation authorities, customer service team, and clients, efficiently addressing and resolving claims
- Participate in industry events, including roadshows and trade fairs, to promote the company and strengthen industry relationship
- Evaluate and negotiate group requests, MICE and charters booking with BtoB clients and partners
- Process queries related to ADM and refund application
- Manage booking and ticketing for sponsored events
- Deal with medical assistance booking queries (CPAP, stretchers)
- Maintain up-to-date knowledge of competitors’ pricing, policies and promotional activities, providing insights to top management.
Sales Account Executive
Royal Air Maroc
08.2017 - 07.2018
- Represented the company in workshops across Belgium and Luxembourg
- Collaborated closely with travel agencies and federal partners to provide top-notch service
- Resolved issues and ensured smooth operations for clients
- Actively participated in trade events and other promotional events to enhance the company’s visibility
- Built strong relationships with key stakeholders to support business growth and customers satisfaction.
Strategic Marketing Intern
Coca-Cola
03.2016 - 09.2016
- Defined new strategies based on "occasion based marketing"
- Contributed to the ongoing improvement of marketing processes and procedures by providing feedback and suggesting new ideas
- Assisted in the creation of compelling sales collateral materials such as case studies, whitepapers, and product one-pagers for distribution to prospects or clients.
Account Executive Intern
Havas Belgium
01.2015 - 04.2015
- Benchmarked and analyzed the communication strategy of 3 car manufactures : Peugeot, Hyundai, and Volkswagen
- Participated in setting up the Peugeot stand at the Brussels Auto show (Brand visuals, green screens, car presentation)
- Participated in the recording of the radio spot for Peugeot.
Education
Master's Degree - Sales And Marketing Education
IAE Business School
Lyon, France09.2014
Bachelor's Degree - Business Management
HEM Business School
Tangier, Morocco09.2011
Skills
- AI in Marketing (certification)
- Client relationship building
- Customer-oriented
- Quality focused
- Market analysis
- B2B Sales
- CRM Software (Salesforce, Hubspot, Microsoft Dynamics)
- Microsoft Office
EXTRACURRICULAR ACTIVITIES
Co-Founder & Event Coordinator 09/2013 - 09/2016
Dress in Glamour, annual Fashion show - Tangier, Morocco
- Developed the business plan and sponsorship files
- Managed the communication, advertisement and press relations
Hobbies
- Horse Riding
- Traveling (11 countries visited)
- Learning new languages
Languages
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Portuguese
Intermediate (B1)
Korean
Elementary (A2)
Timeline
Sales Account Manager BELUX
Royal Air Maroc
08.2018 - Current
Sales Account Executive
Royal Air Maroc
08.2017 - 07.2018
Strategic Marketing Intern
Coca-Cola
03.2016 - 09.2016
Account Executive Intern
Havas Belgium
01.2015 - 04.2015
Master's Degree - Sales And Marketing Education
IAE Business School
Bachelor's Degree - Business Management
HEM Business School
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