Yannick Kingombe
Brussels
Summary
Motivated and detail-oriented Network and Telecom student with two years of academic training in Belgium and practical experience in administrative coordination and client support. Skilled in IT troubleshooting, networking fundamentals, and customer service, with hands-on exposure to Windows Server, Active Directory, and Microsoft 365 environments. Demonstrates excellent organizational skills, analytical thinking, and strong communication abilities in both English and French. Eager to contribute to IT support or helpdesk teams by leveraging technical knowledge and a positive, service-driven approach while continuing to advance expertise in networking and telecommunications.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Services Coordinator
Beprosoft Venture/Mon Siège Social
Brussels, Belgium
02.2025 - 08.2025
- Assisted clients (in person, by phone, and via email), troubleshooting issues and providing tailored solutions to ensure high satisfaction.
- Managed and tracked incoming/outgoing correspondence using digital tools and data entry systems, ensuring accuracy, security, and confidentiality.
- Maintained organized electronic records and supported daily operations through effective coordination, documentation, and use of software applications.
Sales & Customer Advisor
MBC
Lubumbashi, D.R.Congo
01.2018 - 08.2023
- Advised B2C and B2B clients in the construction sector on project requirements, building regulations, and service options, ensuring clear communication in person and by phone.
- Delivered tailored project solutions by identifying client needs, recommending suitable materials and plans, and monitoring progress to address inquiries promptly.
- Maintained accurate project records, both physical and basic electronic, and coordinated with teams to ensure secure and up-to-date information for smooth execution.
Sales & Translation Support
FORCOM
Lusaka, Zambia
02.2014 - 07.2017
- Prospected and supported B2B clients in the agriculture sector, managing communications and delivering clear, solution-oriented support.
- Translated technical and commercial documents (English/French) to facilitate effective collaboration between clients, suppliers, and teams.
- Maintained accurate digital records and supported procurement processes using relevant software tools and communication platforms.
Education
Bachelor’s Degree - Computer Systems & Networks
ITSCM
Schaerbeek, Belgium 09.2023 - 03.2027
Bachelor’s Degree - Computer Science
Cavendish University
Lusaka, Zambia05.2015
Skills
- IT troubleshooting (hardware, software, and peripherals)
- Windows Server 2022, Active Directory, Azure
- Microsoft Office 365 & Outlook configuration and support
- Basic networking (IP, DNS, DHCP, Wi-Fi setup and troubleshooting)
- Bilingual communication (English & French) with strong client support skills
- Problem-solving, analytical thinking, and attention to detail
- fast-paced adaptability in environments
- Teamwork and collaboration
- Organization and time management
- Friendly, positive attitude
LANGUAGES
English: Full Professional Proficiency
French: Native or Bilingual Proficiency
INTERESTS
Mangas, Graphic and Design, Cooking, Video games
Timeline
Administrative Services Coordinator
Beprosoft Venture/Mon Siège Social
02.2025 - 08.2025
Bachelor’s Degree - Computer Systems & Networks
ITSCM
09.2023 - 03.2027
Sales & Customer Advisor
MBC
01.2018 - 08.2023
Sales & Translation Support
FORCOM
02.2014 - 07.2017
Bachelor’s Degree - Computer Science
Cavendish University