Yana Meshkova
Berlin
Summary
Strategic and results-driven operations leader with a proven track record in launching e-commerce solutions, optimizing supply chain processes, and integrating AI technologies. Experienced in financial planning, unit economics, and business performance analytics. Passionate about building scalable systems, managing high-performing teams, and driving innovation in fashion tech and e-commerce.
Overview
5
5
years of professional experience
Work History
Head of Styling & Operations
Lumi (Fashion Tech), Genesis
01.2025 - Current
- Manage and optimize supply chain teams, ensuring operational efficiency and seamless order fulfillment.
- Implement AI-driven automation within supply teams to reduce costs and improve productivity.
- Launch an in-app E-Commerce platform, developing the entire workflow from scratch to enhance user experience and increase revenue streams.
- Develop and apply data-driven decision-making strategies to streamline business operations and enhance efficiency.
- Establish a fashion styling school, creating educational programs and resources to develop industry talent.
Operations Lead
Lumi (Fashion Tech), Genesis
02.2023 - 01.2025
- Led five dynamic teams to foster collaboration and achieve impactful results.
- Developed and optimized team management processes to align workload with agent requirements.
- Established and tracked KPIs to enhance operational efficiency.
- Directed hiring, onboarding, and training processes to improve team productivity.
- Led the internal CRM system project, managing its development and update processes.
- Led feedback processing and NPS management to address user needs and improve service quality.
- Conducted customer development to gather insights and improve product offerings.
- Released email marketing and reminder workflows to enhance user engagement and open a new acquisition channel.
Operations Manager
Math Master (EdTech), Futurra Group
08.2022 - 12.2022
- Built and scaled the supply team processes from scratch.
- Managed a team of 100+ math experts across 8 countries, along with 2 Expert Support Managers.
- Launched an automated hiring and onboarding model, increasing the number of hired experts by 120% per month.
- Reduced onboarding time from 5 days to 4 hours via product knowledge assessments and ticket-solving benchmarks.
- Automated expert payment systems, reducing administrative workload and errors.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Process & Quality Manager
Glovo
11.2021 - 08.2022
- Led process optimization initiatives to enhance user experience and market performance.
- Developed quality assurance processes, increasing partner satisfaction by 47% in the first month.
- Improved quality processes for increased efficiency and effectiveness.
- Implemented training programs for 25+ associates, improving onboarding efficiency.
Team Leader | Partner Activation Team
Glovo
11.2019 - 11.2021
- Managed a team of 15+ agents, optimizing partner onboarding processes.
- Created automated reporting systems that saved 3+ hours of manual analysis daily.
- Oversaw salary calculations and payroll processes.
Education
Master of Science - Management in Healthcare
National University of Kyiv-Mohyla Academy
Kyiv07-2022
Bachelor of Science - Management
National University of Kyiv-Mohyla Academy
Kyiv06-2020
BBA - Business Administration
IAE Lille University School Of Management
Lille12-2019
Skills
- SQL
- HTML/CSS
- Excel
- BPMN 20
- Agile, A/B Testing
- Quality Scorecard Design
- Project budgeting
- Organizational development
- Business analysis
- Logistics management
- Cross-functional coordination
- Operational excellence
Timeline
Head of Styling & Operations
Lumi (Fashion Tech), Genesis
01.2025 - Current
Operations Lead
Lumi (Fashion Tech), Genesis
02.2023 - 01.2025
Operations Manager
Math Master (EdTech), Futurra Group
08.2022 - 12.2022
Process & Quality Manager
Glovo
11.2021 - 08.2022
Team Leader | Partner Activation Team
Glovo
11.2019 - 11.2021
Master of Science - Management in Healthcare
National University of Kyiv-Mohyla Academy
Bachelor of Science - Management
National University of Kyiv-Mohyla Academy
BBA - Business Administration
IAE Lille University School Of Management
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