Xavier FRANCOIS

Managing a portfolio of strategic accounts across diverse industries (A&D, Automotive, Healthcare, Industrial, Energy, High Tech) supporting customers on their digital transformation journey implementing key changes and accelerating their time to market.

• Personalized account management
• Building deep organizational understandings and expanding contact points
• strategic initiatives
• facilitating smooth communication and collaboration
• Customer needs identification, analysis and customized solution design
• Contract negotiation and Large scale project management
• KPI tracking
• Business strategy and Development
• Cross-functional Team Leadership and Coordination
• Focus on results and on long-term, trust-based relationships (client retention)

• Portfolio management for international customers active in aeronautics (BeNeLux, France, Turkey, Eastern Countries)
• Contact person
• Technical analysis of each listing request and offer proposal (i.e. price, deadlines, and exceptions on technical requirements)
• Order entry
• Logistics follow-up from the end of the production (USA) to the end user (delivery to Europe-according to the incoterm)
• Documents creation and transfer (replacement in case of loss or tampering)
• Invoicing
• Complaints management and conflicts resolution

• Location: Denmark & The Netherlands
• Analyzing new markets,
• identifying new opportunities and related key stakeholders
• defining business and sales strategy
• implementing

• Initially as a seasonal helper, during school holidays
• Full-time worker (2014-2015) with the aim of establishing a viable long-term strategy without the prospect of takeover by a direct heir