William Berscheid
Lens
Summary
Dynamic IT Technical Support Specialist with a proven track record at the Canadian Armed Forces, excelling in technical troubleshooting and customer service. Successfully implemented solutions that enhanced user satisfaction and reduced downtime through effective preventative maintenance. Strong analytical thinker and collaborative team player, dedicated to optimizing system performance and user experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Canadian Armed Forces
SHAPE
06.2022 - Current
- Analyzed user requirements and implemented solutions that met their needs while adhering to established policies and procedures.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Performed maintenance and upgrades to existing computer systems as needed.
Airfield Communications Supervisor/Technician
Canadian Armed Forces
Greenwood, NS
07.2017 - 06.2022
- Developed and implemented a preventative maintenance program to reduce downtime.
- Prepared detailed reports summarizing findings from tests performed on equipment.
- Troubleshot complex problems related to communications equipment.
Help Desk Technician
Canadian Armed Forces
Ali Al Salem
11.2016 - 07.2017
- Performed troubleshooting to diagnose and resolve technical issues.
- Resolved network connectivity issues.
- Provided end-user training when needed.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
Education
High School Diploma -
Oromocto High School
Oromocto, New Brunswick06-2012
Skills
- Technical troubleshooting
- Preventative maintenance
- Customer service
- Analytical thinking
- Documentation management
- Communication skills
- Team collaboration
Languages
English
First Language
French
Intermediate (B1)
B1
Certification
- ITIL 4 Foundations - IT Service Management
References
References available upon request.
Timeline
IT Technical Support Specialist
Canadian Armed Forces
06.2022 - Current
Airfield Communications Supervisor/Technician
Canadian Armed Forces
07.2017 - 06.2022
Help Desk Technician
Canadian Armed Forces
11.2016 - 07.2017
High School Diploma -
Oromocto High School
Similar Profiles
Ryan A SmithRyan A Smith
Marine Systems Engineer at Canadian Armed Forces: Royal Canadian NavyMarine Systems Engineer at Canadian Armed Forces: Royal Canadian Navy
Kylee McKenzieKylee McKenzie
Naval Communicator at Royal Canadian Navy, Canadian Armed ForcesNaval Communicator at Royal Canadian Navy, Canadian Armed Forces
Jubin RejiJubin Reji
Naval Combat Information Operator at Canadian Armed Forces - Royal Canadian NavyNaval Combat Information Operator at Canadian Armed Forces - Royal Canadian Navy
Syed Mohammad Ali HaiderSyed Mohammad Ali Haider
Naval Combat Informations Operator at Canadian Armed Forces - Royal Canadian NavyNaval Combat Informations Operator at Canadian Armed Forces - Royal Canadian Navy
Keltoum GournizKeltoum Gourniz
Vendeuse en prêt-à-porter at bonoboVendeuse en prêt-à-porter at bonobo