Summary
Overview
Work History
Education
Skills
Timeline
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WILLIAM ADESANYA

Penarth

Summary

An enthusiastic and determined individual with experience in business, logistics and event planning. Have an innate drive to succeed in every aspect of life, reaching both personal and work-related goals. Am confident at portraying ideas and working efficiently within a team. Am focused, resourceful, and motivated; a quick learner with strong problem-solving skills and the ability to make well thought out decisions. Presently looking for a company to stay with long term and utilise my broad skill set.

Overview

4
4
years of professional experience

Work History

Quality Assurance Analyst

Somerset Bridge Group Limited (Insurance Broker)
02.2024 - 09.2024
  • Collaborated with senior management to implement findings identified from process audits, and to improve efficiencies.
  • Monitored and audited customer interactions for quality service delivery and highlighted trends for further analysis.
  • Contributed to development of guidelines, processes and documentation to meet required business standards.
  • Initiated and managed internal QA project to streamline QA process for the QA team.
  • Excellent experience in using quality management systems. such as 8x8, OGI and Puzzle.

Events Manager

FADED
03.2023 - 12.2023
  • Hosted 3 successful events under Faded, and weekly events on Friday for Peppermint Swansea.
  • Facilitated smooth running of events averaging, leading pre-event team briefings to present final action plan and provide updates on last-minute details.
  • Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations

Logistics Administrator

Wincanton
09.2022 - 03.2023
  • Liaised with suppliers and carriers to schedule timely deliveries and optimise transportation routes.
  • Generated logistics reports for analysis and decision-making.
  • Liaised with internal departments to coordinate smooth running of material and personnel logistics.
  • Assisted in negotiating contracts with logistics service providers.

Customer Supervisor

Cardiff Central Station - Cardiff
01.2021 - 07.2022
  • Documented daily data, incidents and tickets processed in company databases.
  • Responded to passenger requests and complaints and fostered resolution.
  • Provided information about stops and connections to help passengers meet transport needs.
  • Identified passenger needs and assisted with processing ticket changes or transfers.

Teacher Assistant

Hartclive E-Act Academy - Bristol
09.2020 - 03.2021
  • Facilitated smooth running classroom activities through effective collaboration with teachers.
  • Supported students with academic and personal development, implementing long-term plans to raise attainment levels.

Education

A-Levels -

Stanwell School - Cardiff

GCSEs -

St John School College - Cardiff

Bachelor of Science - Psychology

University of The West of England - Bristol

Property Management -

Level 7 - QLS Endorsed (online Course)

Skills

  • Critical thinking
  • Good judgment and decision making
  • Prioritisation and time management
  • Ability to use initiative
  • Teamwork
  • Good communication
  • Attention to detail
  • Knowledge of Microsoft Office
  • Data analysis

Timeline

Quality Assurance Analyst

Somerset Bridge Group Limited (Insurance Broker)
02.2024 - 09.2024

Events Manager

FADED
03.2023 - 12.2023

Logistics Administrator

Wincanton
09.2022 - 03.2023

Customer Supervisor

Cardiff Central Station - Cardiff
01.2021 - 07.2022

Teacher Assistant

Hartclive E-Act Academy - Bristol
09.2020 - 03.2021

GCSEs -

St John School College - Cardiff

Bachelor of Science - Psychology

University of The West of England - Bristol

Property Management -

Level 7 - QLS Endorsed (online Course)

A-Levels -

Stanwell School - Cardiff

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WILLIAM ADESANYA