Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Wendy Willockx

Broechem

Summary

Dynamic Business and Compliance Partner at Prima LNG with expertise in project management and contract negotiation within an International context. Proven track record in enhancing operational efficiency and fostering stakeholder engagement. Skilled in risk management and compliance auditing, driving continuous improvement initiatives while cultivating strong client relationships. Committed to delivering high-quality results and strategic planning.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Business and Compliance Partner

Prima LNG - SHVE Group
11.2016 - Current

Business partnering & Project management

  • Spearheaded negotiations with internal stakeholders, achieving favorable terms and conditions in contracts.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordinated cross-functional teams to deliver projects on time and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Implemented process improvements that enhanced operational efficiency and reduced project delivery times.
  • Established and report performance metrics to measure project success and drive continuous improvement initiatives.


Ethics and Compliance lead

  • Fostered a culture of integrity by leading employee training programs on ethics and compliance topics.
  • Implemented risk management strategies to minimize potential risks related to Ethics and compliance.
  • Participated in quarterly audits ensuring compliance with federal regulations and group policies and preventing diversion risks.
  • Developed policies and procedures that promoted adherence to regulatory standards, minimizing the risk of non-compliance penalties.
  • Regularly reviewed and updated all documentation pertaining to the organization''s risk management framework, maintaining compliance with regulatory requirements.

Brand Manager

Oce Bio - Perrigo Group
08.2013 - 09.2016
  • Cultivated relationships with external partners to amplify brand visibility and engagement.
  • Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
  • Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
  • Boosted product sales with innovative promotional strategies and attractive packaging designs.
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Coordinated trade show participation, showcasing products effectively while networking with industry professionals to expand business relationships.
  • Negotiated vendor contracts for design services or advertising placements, obtaining favorable terms that maximized value for the brand.
  • Developed strong relationships with vendors, negotiating favorable terms for product procurement.
  • Led initiatives that refined product assortment based on consumer insights and sales data analysis.

Project and Process Expert Coordinator

ENGIE
05.2012 - 08.2013
  • Led process improvement initiatives to enhance operational efficiency and reduce downtime.
  • Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
  • Supported change management efforts during the implementation of new systems or technologies impacting processes.
  • Developed and implemented training programs for staff on best practices and system usage.
  • Mentored junior team members, fostering a culture of continuous improvement and knowledge sharing.
  • Facilitated workshops aimed at capturing current state processes, eliciting requirements, and developing future state solutions aligned with organizational objectives.
  • Served as a subject matter expert on specific processes providing guidance and support to other team members when needed.

Customer Service Multisite Customers

ENGIE
05.2006 - 05.2012
  • Managed a portfolio of key accounts by monitoring performance indicators, ensuring timely renewals, and identifying expansion opportunities.
  • Leveraged CRM systems to optimize account management activities, leading to a more data-driven approach in handling client relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Back Office Support

ENGIE
05.2005 - 05.2006
  • Collaborated with other departments to resolve any discrepancies that arose during the invoicing process.
  • Reduced errors in invoicing by conducting thorough quality checks and maintaining accurate records.
  • Managed a diverse portfolio of vendors, ensuring timely deliveries and accurate invoicing for all orders.
  • Reduced errors in invoicing by meticulously reviewing customer accounts and resolving discrepancies.

Customer Service Medium Sized Compagnies

ENGIE
05.2003 - 05.2005
  • Cultivated strong client relationships through effective communication and proactive account management.
  • Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
  • Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
  • Strategically prioritized workload based on account size, potential revenue gains, or risk factors affecting success.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Education

Bachelor - Social Media Consultant

Syntra
Antwerp, Belgium
04-2017

Bachelor - Marketing

Media School
Antwerp, Belgium
01-2015

Secondary School -

Sint Cordula
Schoten, Belgium
06-1998

Skills

  • Business partnering
  • Project management
  • Contract negotiation
  • Risk management
  • Stakeholder engagement
  • Ethical compliance
  • Strategic planning
  • Marketing knowledge
  • Conflict resolution
  • Workflow optimization
  • Expense control
  • Key client relationships
  • Creative and critical thinking
  • Collaboration and teamwork
  • Excellent communication
  • Microsoft office and docusign
  • Process improvement
  • Budget management
  • Compliance auditing
  • Training and development
  • Business process improvement

Accomplishments

  • Achieved a higher lead conversion, improved visibility on the consolidated profitability, reduced error margin,and a significant operationalcost reduction by introducing the Value contribution tool, as an add in application in MS Teams.

Certification

Communication skills - The Pyramid Principle - 9 2020

Communications skills - Communication training with Interactifs - 5 2019

Process improvement - Six sigma Yellow Belt - 05 2024

Process improvement - Six sigma Green Belt - 06 2025

Languages

Dutch
English
Bilingual or Proficient (C2)
French
Advanced (C1)
German
Intermediate (B1)

Timeline

Business and Compliance Partner

Prima LNG - SHVE Group
11.2016 - Current

Brand Manager

Oce Bio - Perrigo Group
08.2013 - 09.2016

Project and Process Expert Coordinator

ENGIE
05.2012 - 08.2013

Customer Service Multisite Customers

ENGIE
05.2006 - 05.2012

Back Office Support

ENGIE
05.2005 - 05.2006

Customer Service Medium Sized Compagnies

ENGIE
05.2003 - 05.2005

Bachelor - Social Media Consultant

Syntra

Bachelor - Marketing

Media School

Secondary School -

Sint Cordula
Wendy Willockx