Summary
Overview
Work History
Certification
Languages
Timeline
Generic

WAGNER DA FONSECA DOS SANTOS

ANTUWERP

Summary

Patient Technical Service Representative with 20 years providing workable and effective solutions to customers via voice chat and in person. Successful at converting upset ticket filers into satisfied clients. Always ready to tackle difficult electrical and mechanical issues by applying deep professional knowledge to address technical obstacles.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Technical Specialist

EDR - Engine Deck Repair
08.2022 - Current
  • Workshop and Field Service;
  • Disassembly and assembly, inspection, balancing;
  • Preparation of service report;
  • Team leader;
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.


Service Engineer

Turbo 10
02.2021 - 12.2021
  • Workshop and Field Service;
  • Disassembly and assembly, inspection, balancing;
  • Preparation of service report;
  • Team leader;

Service Engineer

Freelance service
01.2020 - 01.2021
  • Workshop and Field Service;
  • Disassembly and assembly, inspection, balancing;
  • Preparation of service report;
  • Team leader;
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.

Service Engineer

MSHS Brasil
11.2018 - 12.2019
  • Workshop and Field Service;
  • Disassembly and assembly, inspection, balancing;
  • Preparation of service report;
  • Team leader;
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.

Service Engineer

MAN Energy Solution Brasil
06.2003 - 08.2018
  • Workshop and Field Service;
  • Disassembly and assembly, inspection, balancing;
  • Preparation of service report;
  • Team leader;
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.


Certification

Manufactory Certified

  • MAN Energy Solutions, TCA, TCR, NA, and NR

(Germany, 2010)


  • TCA, TCR, NA and NR

(Germany, 2013)


  • Napier Turbocharger

(England, 2019)


  • Mitsubishi Turbochargers

(Japan, 2019)

Languages

English
Upper intermediate (B2)
Spanish
Elementary (A2)
Portuguese
Bilingual or Proficient (C2)

Timeline

Technical Specialist

EDR - Engine Deck Repair
08.2022 - Current

Service Engineer

Turbo 10
02.2021 - 12.2021

Service Engineer

Freelance service
01.2020 - 01.2021

Service Engineer

MSHS Brasil
11.2018 - 12.2019

Service Engineer

MAN Energy Solution Brasil
06.2003 - 08.2018

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WAGNER DA FONSECA DOS SANTOS