Viviene Thangsaiklang
Antwerp,VAN
Summary
Proven Front Desk Guest Service Agent at Botanic Sanctuary Antwerp, adept in guest relations and problem-solving, significantly improved customer retention through exceptional service and upselling. Demonstrated professional appearance and administrative support skills, enhancing guest satisfaction and loyalty. Achieved accurate cash handling, showcasing meticulous attention to detail and responsibility.
A hardworking and passionate job seeker with strong organizational skills eager to secure Client Advisor position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Front Desk Guest Service Agent
Botanic Sanctuary Antwerp
Antwerp, Belgium
09.2021 - Current
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong relationships with customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
Education
BBA - Business Administration And Management
Quincy College
Massachusetts, USA08.2011
Skills
Guest Relations
Professional Appearance
Problem-solving skills
Customer Service
Front Desk Management
Administrative Support
Accomplishments
2023 brought LQA 9.2 score to Front Office Team
Timeline
Front Desk Guest Service Agent
Botanic Sanctuary Antwerp
09.2021 - Current
BBA - Business Administration And Management
Quincy College