Vita Khutorna
Office Manager
Berlin
Summary
Ability to analyze data efficiently and implement actions. Above-average motivation and communication skills, paired with linear and logical troubleshooting skills. A self-confident, professional, service-oriented personality with problem-solving skills, multitasking ability, and endurance even in difficult situations.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Customer Support Specialist
Concentrix
09.2022 - Current
- Provided timely and efficient assistance to customers via phone, email, and chat
- Resolved customer inquiries and complaints with professionalism and empathy
- Utilized CRM software to document interactions and follow up on unresolved issues
- Collaborated with team members to share best practices and improve customer satisfaction
Purchasing Specialist
Wargaming
02.2021 - 05.2022
- Negotiated vendor contracts to secure best pricing and terms for company purchases
- Conducted market research to identify new suppliers and drive cost savings initiatives
- Managed inventory levels to meet production demands and minimize stockouts
- Developed and implemented purchasing strategies to streamline procurement processes and boost efficiency
Producer
STB TV Channel
09.2010 - 08.2018
- Led production team in coordinating and executing successful events with attention to detail
- Managed budgets, negotiated contracts, and ensured smooth logistics for all project phases
- Collaborated with stakeholders to conceptualize, plan, and deliver high-quality multimedia content
- Provided mentorship and guidance to team members, fostering a positive and productive work environment
Office Manager
LTD Accent
03.2008 - 09.2010
- Managing day-to-day office activities like scheduling, organizing meetings, and overseeing office supplies.
- Ensuring efficient handling of contracts, reports, project timelines, and any other important documentation.
- Experience in coordinating with different teams (design, development, marketing, etc.) to ensure smooth workflow.
- Arranging travel for the team and team-building events.
Education
Business Management
International Christian University
Kyiv 09.2001 - 06.2005
Skills
- Attention to detail
- Critical thinking
- Communication
- Problem-solving
- Analytical skills
- Organizational skills
Timeline
Customer Support Specialist
Concentrix
09.2022 - Current
Purchasing Specialist
Wargaming
02.2021 - 05.2022
Producer
STB TV Channel
09.2010 - 08.2018
Office Manager
LTD Accent
03.2008 - 09.2010
Business Management
International Christian University
09.2001 - 06.2005
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