Vinod Subramani
Brussels
Summary
With 7 years of experience as a Project Manager specializing in IT projects and stakeholder management, I have a strong track record of collaborating with diverse teams to deliver innovative solutions. My expertise lies in bridging technical and business needs, ensuring smooth project execution and client satisfaction. I am currently pursuing an MBA to deepen my business knowledge and enhance my ability to support organizations in problem-solving and driving customer excellence. I am passionate about leveraging my skills to help organizations navigate challenges and achieve operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Manager
NTT data
Bangalore
02.2022 - 06.2024
Managed geographically dispersed teams, driving collaboration and timely project delivery.
Primarily worked on implementation of network projects, including firewall and SDWAN configurations, contact centers (UCCx, Cisco contact centers), and IVR design and Served as the primary customer point of contact, ensuring strong engagement and effectively managing stakeholder expectations.
Key accomplishments:
- Generated over $20 million in revenue during 2023-2024.
- Successfully led and completed a year-long global hardware refresh project for PwC, overseeing the configuration of over 300 devices, and consistently delivering 100% client satisfaction.
- Successfully implemented UCCx, Cisco contact centers, and IVR redesigns for high-profile clients such as Accenture, Royal Caribbean, and Pfizer.
- Applied agile methodologies to implement an SAP software upgrade for an internal project.
- Consistently recognized with multiple accolades and awards for outstanding performance and delivering excellence across projects.
- Consistently adhered to PMI best practices throughout project lifecycles.
Subject Matter Expert
IBM
Bangalore
08.2016 - 01.2022
Acted as a liaison between technical teams and customers, ensuring efficient resolution of technical issues.Managed a team of 35 senior and junior technical analysts, providing support and guiding them to resolve customer issues. Monitored and tracked team KPIs to ensure consistent performance and service delivery.
Key accomplishments:
- Played a key role in an automation project, partnering with Automation Anywhere to automate repetitive processes like service ticket creation and assignment, reducing workforce needs by 50%.
- Consistently received Spot Awards and Performer of the Month recognitions for exceptional performance.
- Collaborated directly with customers in service improvement meetings, driving enhancements in service quality.
- Additionally, served as a trainer for new joiners, delivering process training and maintaining comprehensive knowledge repositories to ensure consistent team performance and streamlined onboarding
Education
MBA -
Vlerick Business School
Brussels07-2025
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
CMR Institute of Technology
Bangalore03-2015
Skills
- Budget development and adherence
- Change Control Processes
- Agile project management
- Strong communication abilities
- Business Acumen
- IT project management
- Problem-Solving
- Project Management Tools (WorkFront, MS project,JIRA)
- Team building
Certification
- Certified associate in project management (CAPM)
- PRINCE2 Agile
Languages
Tamil
First Language
English
Proficient (C2)
C2
French
Beginner (A1)
A1
Timeline
Project Manager
NTT data
02.2022 - 06.2024
Subject Matter Expert
IBM
08.2016 - 01.2022
MBA -
Vlerick Business School
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
CMR Institute of Technology
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