Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viktoriia Fedorenko

Customer Support Representative
Arlon

Summary

Dynamic customer support professional with a proven track record at Genesis, excelling in complaint handling and customer success management. Adept at resolving conflicts and enhancing satisfaction through effective problem-solving and empathetic communication. Skilled in utilizing CRM tools to optimize service delivery while maintaining a friendly and patient demeanor in high-pressure situations. Actively improving programming expertise in JavaScript, SQL, and Git, while developing multilingual communication skills in French and German.

Overview

4
4
years of professional experience

Work History

Customer Support Representative

Genesis
04.2025 - Current
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Administrator

SushiWok
12.2020 - 08.2021
  • Managed customer relations and improved service quality through feedback analysis.
  • Coordinated workflows between departments to enhance operational efficiency.
  • Oversaw financial transactions to ensure stability and transparency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Boyarsky Academic Lyceum "Harmony"
Boyarka
04.2001 -

Skills

Customer service excellence

Complaint handling

Customer success management

Report generation

Problem-solving abilities

Friendly and patient

Adaptability and flexibility

Multitasking Abilities

Timeline

Customer Support Representative

Genesis
04.2025 - Current

Administrator

SushiWok
12.2020 - 08.2021

High School Diploma -

Boyarsky Academic Lyceum "Harmony"
04.2001 -

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Viktoriia FedorenkoCustomer Support Representative