Knowledgeable learning and development leader with 15+ years of progressive multicultural experience in different industries like Banking and Financial Sector, Life Sciences, and Telecom
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Learning and Development Manager
Wolters Kluwer Financial Services
12.2021 - 01.2025
Developed and implemented blended learning programs through structured role-based
digital learning pathways, soft skills, organizational cultural initiatives and engaging induction program for 450+ employees
Developed Competencies matrix for Digital Experience Group with 30+ well defined Skill families and 200+ skill descriptions
Coached 50 trainers and technical writers to adopt training strategies and documentation best practices
Achieved 95% training satisfaction for 500+ employees across different business units at Wolters Kluwer
Conducted gamified skills assessments & leaderboards to determine gaps in technology, functional, agile, soft skills and developed individual learning plans for 200 employee
32000 hrs of digital content delivered
Monitored training costs ($5 million) through dashboard reporting to maintain training budget
Learning and Development Manager
Tata Consultancy Services
07.2016 - 09.2021
Key engagements: Union Bank of Switzerland (UBS), Citibank, First Abu Dhabi Bank (FAB), Swift
Spearheaded training programs for process, procedures, ways of working, regulations and application roll-out to 10,000+ employees, achieving 98% effectiveness for 4 strategic clients
Reduced the training development budget by managing development team to conceptualize, develop and implement collaterals like virtual ILT, eLearning, simulation (show, tell, try & test) videos, job aids, exercise guides, gamified assessment
Trained 6000+ users across portfolios like personal banking, corporate banking, credit, operations and procurement through role-based curriculum
Well-paced 37500 hours of learning solutions developed and delivered by using gamification
campaign
Senior Training Specialist
Simplilearn
09.2015 - 01.2016
Implemented Agile practices for a program management team, resulting in a 50% increase in on-time delivery of training materials
Developed and executed training plan for corporate rebranding, engaging 20+ internal stakeholders and ensuring smooth transition to new brand identity
Lead 15 members communication team of SMEs, developers, designers, IDs for 100+ training media
Training Specialist
ZaranTech
09.2014 - 08.2015
Launched persuasive training that led to a 20% increase in participation in change initiatives.
Championed the use of digital platforms and blogs for communication leading to a 25% reduction in corporate email
Designed and developed 40 instructional materials for e-learning, virtual classroom, and instructor-led training
Published an internal bi-weekly newsletter distributed to 100+ employees.
Senior Learning Consultant
Freelance
10.2012 - 08.2014
Conducted 150+ training workshops on leadership and corporate change, impacting over 2,000 employees.
Collaborated with top management in making change strategies that improved employees' productivity by 15%.
Developed training material that was used company-wide and improved employee satisfaction by 20%.
International Education Business Trainer
NIIT
09.2009 - 09.2012
Conducted software and professional English training with corporate client, Infosys and JUTI (Jiangsu Union of Technical Institutions)
Designed new learning courseware for Chinese students as per their capabilities and industry competency. Courseware got approved by JUTI (Authorized by Chinese government) for implementation in vocational colleges across Jiangsu
Provided training to existing 50 employees of NIIT China Ltd with recent developments in software technology
Education
Fellowship - Human Resource And Organization Development
Carlton Advanced Management
03-2020
Bachelor's in Technology -
Amity University
09.2009
Skills
Change Management Models: Kotter's 8-Step Process, ADKAR model, Lewin's Change Management Model, The McKinsey 7S Model, Kurt Lewin’s Unfreeze-Change-Refreeze method
Business Skills: Thought Leadership, Strategic Planning, Process Mapping, Risk Management, Stakeholder Management, Project Management, Performance Metrics
Analytics & Reporting: PowerBI, Microsoft Excel, Dashboard Creation
Internal Communication: MS Teams, MS Forms, Viva Engage, SharePoint, MIRO, Mailers, Flyers, Newsletters
Technical Tools: Microsoft Office Suite, Microsoft Project, JIRA, Confluence, ChatGPT, CoPilot
Training: Workday, GoAnimate, Articulate
Accomplishments
Wolters Kluwer Financial Services (2023): Recipient of employee of the month
Tata Consultancy Services Limited (2016-2021): Recipient of performer of the quarter, best team, star of the month, service & commitment, on the spot, maitree and special initiative award
Middle Earth HR (2019): Recipient of best competency & skills development program in APAC
NIIT Ltd (2010): Recipient of Power to NIIT award for being Oracle champ
Certification
Learning Partner (Workday)
Brandon Hall Excellence Awards Judge (HR, talent management, and learning)
Everyday Coaching Conversations (Wolters Kluwer)
Learning and Development Manager (Carlton Advanced Management)
Behavioral Science (Amity Institute of Psychology and Allied Sciences)
Diploma in .Net Technology (NIIT Ld.)
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Dutch
Intermediate (B1)
Activities & Honors
2021-2025: change leader for */dxg FRR Group at Wolters Kluwer to drive organizational purpose, values and visions
2019-2021: CSR SPOC to ensure consulting services (roadmap and implementation) to customer base in Belgium for identified UN SDG goals
2016-2019: knowledge officer to ensure knowledge sharing and organizing discussions within 150+ associates
2013-2016: Maitree SPOC to promote team building activities in Belgium
2012-2013: Intercultural communication competency expert at Wuxi, China
2010-2012: Quality Management expert at NIIT Ltd.
2007-2009: acclaimed rewards for research in biotechnology Biotechnological Research and Information Society (BRAINS)
2005-2009: Head coordinator at Amity Corporate Resource Center
Timeline
Lead Learning and Development Manager
Wolters Kluwer Financial Services
12.2021 - 01.2025
Learning and Development Manager
Tata Consultancy Services
07.2016 - 09.2021
Senior Training Specialist
Simplilearn
09.2015 - 01.2016
Training Specialist
ZaranTech
09.2014 - 08.2015
Senior Learning Consultant
Freelance
10.2012 - 08.2014
International Education Business Trainer
NIIT
09.2009 - 09.2012
Learning Partner (Workday)
Brandon Hall Excellence Awards Judge (HR, talent management, and learning)
Everyday Coaching Conversations (Wolters Kluwer)
Learning and Development Manager (Carlton Advanced Management)
Behavioral Science (Amity Institute of Psychology and Allied Sciences)
Diploma in .Net Technology (NIIT Ld.)
Fellowship - Human Resource And Organization Development
Carlton Advanced Management
Bachelor's in Technology -
Amity University
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