VERONICA C. CHAMSSI

Key Achievements: Currently finalizing project to restore essential communication affecting client services at the law center by initiating efforts to secure a contract with a new provider for a completely new phone system installation, addressing delays from the original provider to maintain seamless operations after building renovations. Duties and Accomplishments:

• Manages daily operations of a $1 million facility, coordinating with various agencies to ensure safety, cleanliness, and regulatory compliance
• Coordinates logistics, equipment, software, systems, and networks, managing computer planning, maintenance, and IT issue resolution to minimize downtime and ensure operational efficiency
• Provided support to include data entry in matters related to administrative law, military justice, and legal assistance to 7 attorneys and 10 paralegals during tenure
• Optimized processes to improve client experience and effectively manage legal service gaps, despite staffing shortages, budget constraints, and limited space due to building renovations
• Developed procedure to ensure effective sharing of legal case information between Belgian authorities and the Criminal Investigation Division (CID), enhancing interagency communication
• Created and implemented policies for the Military Police to prevent vehicle abandonment and enforce legal actions, establishing clear procedures to manage violations and uphold regulations

Key Achievement: Led the flawless preparation and execution of legal actions, leveraging Lean Six Sigma methodologies to develop and implement streamlined procedural guidelines and tracking systems. Duties and Accomplishments:

• Trusted senior enlisted advisor to the Staff Judge Advocate on legal matters relating to military justice including courts-martial, non-judicial punishment, and administrative actions
• Served as the ODTA overseeing essential travel logistics of over $60,000 in travel expenses, ensuring essential attendance for courts-martial participants—including victims, witnesses, and expert witnesses—critical for trial proceedings
• Coordinated last-minute travel arrangements for a critical hearing by contacting agencies across Europe and the USA, successfully ensuring the event proceeded without issue.
• Cultivated collaboration with internal and external entities to streamline military justice processes, notably with Army Criminal Courts of Appeal (ACCA) and Army Review Boards Agency (ARBA)
• Streamlined information flow and case adjudication with external agencies pre- and post-prosecution, ensuring secure, coordinated exchanges and compliance with privacy protection
• Increased utilization of MJO software to manage military justice cases, ensuring consistent tracking, secure information sharing, and organized document storage for court-martial and other legal proceeding
• Reviewed and distributed blotter reports to different law centers, flagged potential issues for further inquiry, and collaborated with departments to ensure thorough follow-up on critical cases
• Utilized the Army Court-Martial Information System (ACMIS) post-trial to accurately track case outcomes, securely manage confidential documents, and ensure oversight, transparency, and accountability in the military justice process
• Identified skills gaps and coordinated specialized training for 40+ paralegal and attorneys, significantly enhancing their operational capabilities
• Developed specialized roles and training for litigation paralegals to meet Military Justice (MJ) redesign requirements, supporting the senior leadership priorities with strategic, forward-thinking solutions
• Built strong relationships with leadership and key stakeholders; led the coordination of over 150 court martial panel members and participants, ensuring full attendance across all cases
• Trained and guided team members to maintain high productivity and performance metrics.

Key Achievements: As facilities manager, cultivated a respectful, collaborative environment between prosecution and defense teams by proactively ensuring both sides had equal access to essential logistics, automations and equipment; additionally trained defense paralegals, despite being on the prosecution side, to empower both teams in serving as effective advocates for their clients. Duties and Accomplishments:

• Expertly managed operations for two facilities, ensuring safety, regulatory compliance, and optimal functioning of all building systems, including maintenance, security, and logistics coordination
• Oversaw two facilities and their equipment valued at over $1.2 million achieving zero losses and demonstrating exceptional asset management and operational diligence
• Developed a high level of expertise and judgment, earning the trust of supervising attorney to review and approve legal documents, with only essential attorney-specific matters requiring further review. This streamlined the process, eliminating the need for intermediate reviews and accelerating action timelines by 50%.
• Supported management of a multidisciplinary team of 30+ military, civilian, and local German national personnel, promoting collaboration and mutual respect that led to a highly productive and positive work environment
• Managed and reviewed documentation of law enforcement investigations, military blotters, legal inquiries, and court procedures while ensuring strict confidentiality compliance with military legal standards
• Monitored and reported on key metrics related to military justice activity, aiding leadership in tracking and optimizing case processing timelines through the utilization of MJO
• Streamlined office procedures and developed standard operating procedures (SOPs), significantly improving the efficiency and effectiveness of daily legal operations
• Trained and mentored junior legal staff, supporting professional growth and contributing to promotions and performance recognitions within the department
• Foster a positive command climate and team environment, resulting in high morale, retention, and high-performance levels within the organization
• Ensured timely completion of projects by prioritizing tasks and effectively delegating responsibilities.

Key Achievements: Accelerated the transition of new paralegal recruits to mission-critical assignments by 80%, saving the Army hundreds of thousands to millions of dollars by resolving security clearance bottlenecks through streamlined coordination with external agencies. Duties and Accomplishments:

• Spearheaded assignments and professional growth initiatives for 1,600+ personnel, ensuring alignment with strategic priorities and individual career aspirations
• Leveraged cross-functional collaboration to place qualified talent in critical roles, achieving a 100% assignment fill rate and a 98% match rate with army manning guidance
• Initiated and executed leadership development programs, training senior and junior personnel on key policies, improving workforce readiness and fostering a culture of accountability and professionalism
• Developed and implemented a feedback process between different branches of the United States Armed Forces, which improved transparency and credibility for career management and personnel operations, earning commendations from senior leadership
• Created a standardized training program that improved procedural accuracy, enhancing overall operational efficiency and ensuring compliance with regulatory guidelines
• Coordinated with Military Schools to maintain a full course roster for court reporters, contributing to a reduction in backlog and ensuring a consistent pipeline of trained professionals across command structures
• Learned and used proficiently all HR computerized systems and processes, various job descriptions and qualifications to determine talent across career management fields
• Collaborate with senior military and civilian leaders across the human resources enterprise to build a culture of teamwork, trust, and exceptional service that exceeded expectations, increased retention of top talent, reduced liability, and restructured procedures to meet demanding deadlines and acquisition goals
• Analyzed and executed changes to improve efficiency of the talent management processes and procedures

Key Achievements: Recognized a critical gap due to the attorney’s unexpected absence and took proactive action to communicate with opposing counsel on court-martial proceedings, ensuring mission success until further assistance was available. Duties and Accomplishments:

• Fostered a mission-focused, high-performance environment for the team, driving a strong achievement rate despite challenges posed by a difficult supervisory atmosphere.
• Conducted high-stakes legal proceedings coordination, ensured timely and accurate legal processing, and developed reports through MJO for command teams, leading to heightened operational readiness
• Provided administrative support for legal operations, including managing documentation and scheduling for courts-martial, administrative separations, and adverse actions
• Demonstrated excellent organizational skills by managing, maintaining, and securing legal records and files with precision, achieving 100% compliance in records management and safeguarding confidentiality throughout
• Streamlined administrative processes, enhancing office efficiency and expediting legal actions within a high-demand environment
• Assisted in legal research and preparation of legal documentation for attorneys, ensuring accuracy and adherence to procedural requirements
• Created an inclusive team environment that fostered open communication, mutual respect, and a strong commitment to achieving the best possible results for clients
• Collaborated effectively with legal professionals and leadership to address needs
• Supported training and development initiatives, mentoring junior team members on best practices and compliance in legal documentation management