Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
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Varun Tyagi

Schilde

Summary

Digital-savvy professional with over 10 years of experience in website administration, online sales platforms, and customer engagement. Skilled at optimizing digital user experiences, improving e-commerce performance, and aligning online platforms with business goals. Proven ability to bridge technology and customer needs, driving measurable growth in traffic, engagement, and sales. Fluent in English and Hindi; semi-fluent in Dutch.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Web Administrator & Auction House Manager

Jordaens NV Auction House
08.2015 - Current
  • Redesigned and optimized auction website, improving user engagement by 25% and increasing monthly online participation by 30%.
  • Implemented UX improvements based on customer feedback, streamlining navigation and boosting conversion.
  • Managed digital catalogues, product listings, and online bidding system, ensuring seamless user experiences.
  • Developed and executed social media & digital marketing campaigns, expanding customer base and generating record-breaking online sales.
  • Coordinated end-to-end e-commerce style operations: from product upload to customer checkout and payment compliance.

Customer Service Manager

EXL Services
04.2012 - 10.2013
  • Supervised and trained a team of 20+, achieving 15% higher efficiency through process optimization.
  • Designed customer support processes for online clients, improving satisfaction and long-term loyalty.
  • Monitored KPIs to identify gaps in service delivery and implemented data-driven improvements.

Hotel Night Manager

Radisson Edwardian Vanderbilt Hotel
02.2009 - 10.2010
  • Oversaw front-end operations and implemented a social media marketing program that increased visibility by 15%.
  • Developed customer-centric initiatives that boosted guest satisfaction scores.
  • Built a strong foundation in customer service, operations, and team leadership transferable to retail and digital environments.

Hotel Operations Supervisor

Radisson Edwardian Berkshire Hotel
06.2007 - 06.2008
  • Oversaw daily operations, including room rate setting and budget allocation.
  • Streamlined check-in processes, reducing wait times and improving guest satisfaction.
  • Collaborated with team members to enhance overall service quality.

Education

Postgraduate Diploma - Tourism and Hospitality Management

Inter-Continental College
01.2011

Diploma - Business Studies

London East Bank College
01.2010

Bachelor's Degree - Tourism and Hospitality Management

Central Greenwich College
01.2008

Certificate of Higher Education - Hotel and Restaurant Management

IIMT (Affiliated to Oxford Brookes University)
01.2006

Skills

  • E-Commerce & Website Administration (user experience, navigation optimization, product listings)
  • Digital Marketing & SEO (social media strategy, online promotions, traffic growth)
  • Customer Experience & Support (feedback integration, online service excellence)
  • Strategic Sales & Business Development
  • Multilingual: English (fluent), Hindi (fluent), Dutch (semi-fluent)
  • Python

Accomplishments

  • Website Redesign: Improved UX and engagement +25% for Jordaens Auction House.
  • Digital Sales Growth: Increased online auction participation by 30% through digital marketing campaigns.
  • Cross-Functional Leadership: Managed daily operations while scaling digital presence.
  • Recognition: Youngest Night Manager in Radisson Edwardian history; multiple performance awards at EXL Services.

Certification

  • Published Photographer
  • Youngest Night Manager in Radisson Edwardian Hotel history
  • 7-time Employee of the Month, 2-time Employee of the Quarter, and Employee of the Year at EXL Services

Languages

English: Fluent
Hindi: Fluent
Dutch: Semi-Fluent

Timeline

Web Administrator & Auction House Manager

Jordaens NV Auction House
08.2015 - Current

Customer Service Manager

EXL Services
04.2012 - 10.2013

Hotel Night Manager

Radisson Edwardian Vanderbilt Hotel
02.2009 - 10.2010

Hotel Operations Supervisor

Radisson Edwardian Berkshire Hotel
06.2007 - 06.2008

Diploma - Business Studies

London East Bank College

Bachelor's Degree - Tourism and Hospitality Management

Central Greenwich College

Certificate of Higher Education - Hotel and Restaurant Management

IIMT (Affiliated to Oxford Brookes University)

Postgraduate Diploma - Tourism and Hospitality Management

Inter-Continental College
Varun Tyagi