Varun Tyagi
Schilde
Summary
Digital-savvy professional with over 10 years of experience in website administration, online sales platforms, and customer engagement. Skilled at optimizing digital user experiences, improving e-commerce performance, and aligning online platforms with business goals. Proven ability to bridge technology and customer needs, driving measurable growth in traffic, engagement, and sales. Fluent in English and Hindi; semi-fluent in Dutch.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Web Administrator & Auction House Manager
Jordaens NV Auction House
08.2015 - Current
- Redesigned and optimized auction website, improving user engagement by 25% and increasing monthly online participation by 30%.
- Implemented UX improvements based on customer feedback, streamlining navigation and boosting conversion.
- Managed digital catalogues, product listings, and online bidding system, ensuring seamless user experiences.
- Developed and executed social media & digital marketing campaigns, expanding customer base and generating record-breaking online sales.
- Coordinated end-to-end e-commerce style operations: from product upload to customer checkout and payment compliance.
Customer Service Manager
EXL Services
04.2012 - 10.2013
- Supervised and trained a team of 20+, achieving 15% higher efficiency through process optimization.
- Designed customer support processes for online clients, improving satisfaction and long-term loyalty.
- Monitored KPIs to identify gaps in service delivery and implemented data-driven improvements.
Hotel Night Manager
Radisson Edwardian Vanderbilt Hotel
02.2009 - 10.2010
- Oversaw front-end operations and implemented a social media marketing program that increased visibility by 15%.
- Developed customer-centric initiatives that boosted guest satisfaction scores.
- Built a strong foundation in customer service, operations, and team leadership transferable to retail and digital environments.
Hotel Operations Supervisor
Radisson Edwardian Berkshire Hotel
06.2007 - 06.2008
- Oversaw daily operations, including room rate setting and budget allocation.
- Streamlined check-in processes, reducing wait times and improving guest satisfaction.
- Collaborated with team members to enhance overall service quality.
Education
Postgraduate Diploma - Tourism and Hospitality Management
Inter-Continental College
01.2011
Diploma - Business Studies
London East Bank College
01.2010
Bachelor's Degree - Tourism and Hospitality Management
Central Greenwich College
01.2008
Certificate of Higher Education - Hotel and Restaurant Management
IIMT (Affiliated to Oxford Brookes University)
01.2006
Skills
- E-Commerce & Website Administration (user experience, navigation optimization, product listings)
- Digital Marketing & SEO (social media strategy, online promotions, traffic growth)
- Customer Experience & Support (feedback integration, online service excellence)
- Strategic Sales & Business Development
- Multilingual: English (fluent), Hindi (fluent), Dutch (semi-fluent)
- Python
Accomplishments
- Website Redesign: Improved UX and engagement +25% for Jordaens Auction House.
- Digital Sales Growth: Increased online auction participation by 30% through digital marketing campaigns.
- Cross-Functional Leadership: Managed daily operations while scaling digital presence.
- Recognition: Youngest Night Manager in Radisson Edwardian history; multiple performance awards at EXL Services.
Certification
- Published Photographer
- Youngest Night Manager in Radisson Edwardian Hotel history
- 7-time Employee of the Month, 2-time Employee of the Quarter, and Employee of the Year at EXL Services
Languages
English: Fluent
Hindi: Fluent
Dutch: Semi-Fluent
Timeline
Web Administrator & Auction House Manager
Jordaens NV Auction House
08.2015 - Current
Customer Service Manager
EXL Services
04.2012 - 10.2013
Hotel Night Manager
Radisson Edwardian Vanderbilt Hotel
02.2009 - 10.2010
Hotel Operations Supervisor
Radisson Edwardian Berkshire Hotel
06.2007 - 06.2008
Diploma - Business Studies
London East Bank College
Bachelor's Degree - Tourism and Hospitality Management
Central Greenwich College
Certificate of Higher Education - Hotel and Restaurant Management
IIMT (Affiliated to Oxford Brookes University)
Postgraduate Diploma - Tourism and Hospitality Management
Inter-Continental College
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