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Organized Virtual Assistant with experience in email and calendar management, customer communication, data organization, and remote collaboration. Skilled in digital tools, documentation, and supporting executives and teams in fast-paced environments.

Dynamic customer service, operations, and sales support professional with over 10 years of experience enhancing multi-channel performance through strategic demand planning, insightful reporting, and effective process improvement. Proven expertise in supporting Amazon, e-commerce, and retail sales channels by optimizing inventory management, forecasting accuracy, and operational execution. Recognized for strong data analysis capabilities and cross-functional collaboration skills that identify opportunities for increased efficiency and revenue growth. Committed to fostering a culture of innovation and continuous improvement while leveraging analytical problem-solving abilities to drive team success and enhance customer relationships.

Customer Care Manager with experience in scaling and optimizing customer support operations in dynamic environments. Demonstrates expertise in directing high-performing teams, enhancing service delivery, and fostering cross-functional partnerships to drive efficiency and customer satisfaction. Proficient in leveraging CRM software and reporting systems to improve processes and achieve measurable improvements in performance and client relations. Operations and Customer Service Manager steering operational delivery across diverse technical support functions. Champions team development, performance management, and engagement initiatives to foster productivity and service quality. Cultivates stakeholder relationships and drives strategic workflow redesigns, resulting in improved operational metrics and enhanced customer experiences.

A Customer Service and Compliance Coordinator with almost 14 years of experience across energy, HVAC, property management, and IT services.

I love finding ways to make processes smoother and helping different teams work better together. Even in a fast-paced, remote setup, my priority is always staying on top of the details and delivering work that is accurate and fully compliant.

Oksana Deriabina

Overview

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Customer Service Manager Software

Werkstudentin Tech & Data Strategy

Werkstudentin Marketing & Vertrieb

Werstudentin E-Commerce Operations

Country Manager – Business Development & SEO

Vertriebsassistentin

Education

Bachelor of Science - Außenwirtschaft / International Management

Bachelor of Arts - Chinesische Sprache, Literatur Und Übersetzung

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Customer Service Manager Software

Werkstudentin Tech & Data Strategy

Werkstudentin Marketing & Vertrieb

Werstudentin E-Commerce Operations

Country Manager – Business Development & SEO

Vertriebsassistentin

Bachelor of Science - Außenwirtschaft / International Management

Bachelor of Arts - Chinesische Sprache, Literatur Und Übersetzung

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