Urja Inamdar
IT Associate
Berlin
Summary
A skilled IT Associate with extensive experience in managing IT onboarding and offboarding processes, troubleshooting technical issues, and providing exceptional helpdesk support. Demonstrated ability to work with a variety of IT systems and platforms, including Okta, Google Workspace, and Jira for automations. Known for effectively collaborating with cross-functional teams and maintaining a high level of efficiency in IT operations. Highly organized and detail-oriented, committed to ensuring minimal downtime and optimal system performance.
Overview
4
4
years of professional experience
2
2
Languages
Work History
IT Associate
Trade Republic Bank GmbH
06.2023 - Current
- Managed IT onboarding and offboarding processes for employees, ensuring seamless setup and deactivation of user accounts and hardware.
- Created and maintained comprehensive documentation for onboarding/offboarding processes, knowledge sharing, internal processes, systems, and procedures to support team training and to ensure consistency and compliance.
- Provided training and support for new employees on IT systems and software applications.
- Maintained and managed inventory using Snipe IT, ensuring accurate tracking of assets and timely procurement of necessary equipment.
- Conducted regular audits of IT inventory to identify and address discrepancies.
- Worked extensively with Google Workspace, Jamf, and Okta to manage user accounts, permissions, and security settings.
- Configured and deployed devices using Jamf, ensuring compliance with company policies and security standards.
- Implemented JIRA automations to streamline workflow processes and improve efficiency.
- Acquired knowledge of integrations in Okta with Personio to automate user provisioning and deprovisioning.
- Gained an understanding of Python scripting for various automation tasks, including data analysis, reporting, and system monitoring.
- Collaborated with cross-functional teams to identify and resolve IT issues and implement new technologies.
- Provided ongoing support and troubleshooting for IT systems, ensuring minimal downtime and disruption via Jira helpdesk tickets.
- Created detailed IT documentation for Provided auditorium setup support for large company meetings and events, ensuring AV equipment was properly configured and functional.
Tech Support - Collaborations Operations Intern
Wayfair GmbH, Berlin
10.2022 - 03.2023
- Delivered 1st and 2nd level technical support at the helpdesk.
- Worked with teams across various global locations on technological developments.
- Assisted office staff by troubleshooting software, network, and printer issues at the IT Helpdesk.
- Set up AV equipment for business update meetings in conference rooms.
- Oversaw the maintenance of more than 50 meeting rooms in the office.
- Resolved common software, printer, and network issues as part of the local IT team.
- Re-imaged Mac OS and Windows devices using Intune.
- Managed incident and request tickets on the ServiceNow platform.
- Demonstrated a solid understanding of IT Service Desk operations and Service Level Agreements (SLAs).
- Adapted swiftly to new manufacturing techniques.
- Managed and collaborated on new and evolving office technologies.
- Provided technical support to office staff by handling incident tickets through ServiceNow.
Technical Support Associate
Mphasis, Pune, India
11.2020 - 09.2021
- Collaborated with Tier 2 and Tier 3 teams to provide remote IT assistance.
- Diagnosed and analyzed issues to identify effective troubleshooting methods for quick resolution.
- Handled incident and request tickets on the ServiceNow platform.
- Utilized a variety of software, including Office 365 (for both Windows and Mac OS), Citrix VDI, Microsoft Azure, Cisco, and Avaya softphones.
- Demonstrated strong communication skills in interactions with clients and team members.
- Monitored system operations and swiftly addressed errors to maintain functionality.
- Authored technical documentation to align with business objectives and technological constraints.
- Improved response times for Tier 4 support tickets through efficient issue resolution.
- Quickly and accurately resolved issues with client-based software applications.
- Maintained a strong focus on customer service, ensuring client satisfaction.
- Provided IT support for clients in the U.S., U.K., and India through call resolution.
Education
Master of Science - MSc (International Business Management)
GISMA Business School
Potsdam, Germany 04.2001 -
Bachelor of Science - Computer Science
M.I.T. (ACSC)
Pune, India 04.2001 -
Skills
Jira
Google Workspace
Okta
Jamf
Mac OS
Snipe IT
Helpdesk Support
Service Level Agreements
IT Service Management
IT Project Management
Timeline
IT Associate
Trade Republic Bank GmbH
06.2023 - Current
Tech Support - Collaborations Operations Intern
Wayfair GmbH, Berlin
10.2022 - 03.2023
Technical Support Associate
Mphasis, Pune, India
11.2020 - 09.2021
Master of Science - MSc (International Business Management)
GISMA Business School
04.2001 -
Bachelor of Science - Computer Science
M.I.T. (ACSC)
04.2001 -
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