Ukashah Saeed
Project Trainer And Supervisor Quality
Berlin
Summary
Focused Quality Control Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving production activities.
Overview
15
15
years of professional experience
Work History
Project Trainer & Quality Supervisor
Premier BPO, LLC
07.2018 - 06.2024
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Monitored participant workflow and behaviors throughout training process.
- Prepared and presented supplementary learning material to support structured lessons.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Academic Head & Coordinator
The Spirit School
03.2014 - 09.2017
- Streamlined administrative procedures resulting in increased efficiency within department operations.
- Established strong relationships with parents, community organizations, and local businesses to enhance educational opportunities for students.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Recruited highly qualified faculty members who contributed to a positive school culture focused on student success.
Office Assistant, Intern
Home Express Advertising Magazine
09.2009 - 12.2009
- Maintained accurate inventory of office supplies, ensuring necessary items were always available when needed.
- Researched subjects at behest of staff to develop information and collate data.
- Organized employee schedules, promoting a balanced workload and reducing overtime costs.
- Answered incoming phone calls and transferred to staff members or provided requested information.
Education
MBA - Supply Chain Management
The University of Central Punjab
Lahore, Pakistan 04.2001 -
BBA - Supply Chain Management
The University of Lahore
Lahore, Pakistan 04.2001 -
Skills
Public Speaking
Lesson Planning
Planning and coordination
Online Instruction
Training & Development
Time Management
Decision Making
Data entry Expert
Decision Making
Problem Solving
Communication & Presentation
Performance Appraisal
Easily Adaptable and Fast Learner
Team Management
Microsoft Office
Languages
English
Advanced (C1)
German
Elementary (A2)
Timeline
Project Trainer & Quality Supervisor
Premier BPO, LLC
07.2018 - 06.2024
Academic Head & Coordinator
The Spirit School
03.2014 - 09.2017
Office Assistant, Intern
Home Express Advertising Magazine
09.2009 - 12.2009
MBA - Supply Chain Management
The University of Central Punjab
04.2001 -
BBA - Supply Chain Management
The University of Lahore
04.2001 -
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