Udhayakumar Chinnamogu
Lead IT Engineer
Berlin
Summary
Dynamic IT System Administrator Lead with extensive expertise in managing diverse IT environments. Proven track record in implementing cutting-edge technologies, conducting successful POC projects, and optimizing system performance. Skilled in troubleshooting hardware and software issues, implementing robust security measures, and driving operational efficiency through automation. Strong leadership abilities in personnel management and a commitment to driving organizational success through innovative IT solutions.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
IT Lead Engineer
Freshworks Inc
10.2022 - Current
- Experience with Azure Active Directory, Azure Virtual Machines, Azure Storage, and Azure Networking(DHCP and DNS), ensuring robust system architecture and performance optimization.
- Skilled in Azure Active Directory administration, including user and group management, conditional access policies, and identity protection, ensuring secure access to resources.
- Led implementation and management of JAMF and INTUNE Mobile Device Management (MDM) solutions for Mac, Windows laptops, iOS and Android devices enhancing device security and streamlining management processes.
- Proficient in ABM(Apple Business Manager), Auto Pilot Configuration, Apple Care Enterprise.
- Successfully conducted Proof of Concept (POC) for Netskope Data Loss Prevention (DLP) tool, demonstrating its efficacy in safeguarding sensitive data. Subsequently led successful onboarding process, ensuring seamless integration and utilization of Netskope DLP across organization.
- Proficient in Google Workspace DLP solution, adept at labeling documents and quarantining spam emails to enhance data security and mitigate risks effectively.
- Provided leadership and guidance to team in resolving hardware, software, and various MDM-related issues including Azure, JAMF, Intune, Cortex XDR, GlobalProtect, Druva, ITSM (Freshservice), Qualys, Automox and Netskope.
- Developed comprehensive documentation, including Standard Operating Procedures (SOPs) and FAQs, to facilitate internal team knowledge transfer and ensure standardized processes.
- Managed timely submission of change requests for internal system changes, ensuring compliance with organizational protocols and standards.
- Played role in recruitment, hiring, and training of initial personnel, establishing foundational internal functions, and defining position scopes for newly formed organization.
- Demonstrated excellent communication skills, both verbal and written, while working on group projects and interacting with team members and stakeholders.
- Adapted quickly to new technology and software applications, continuously learning and staying abreast of industry developments.
- Collaborated closely with security team to implement security recommendations across all systems and servers, enhancing overall security posture.
- Negotiated with vendors to secure competitive pricing for components while upholding stringent quality standards during procurement procedures.
Senior System Engineer
Freshworks Inc
10.2019 - 10.2022
- Proficient in managing Apple devices, Windows devices, Azure AD, Google Workspace, BetterCloud, JAMF, Intune, and Cortex XDR, ensuring comprehensive endpoint management and security.
- Skilled in installing and troubleshooting macOS, Windows OS, and Linux OS-related issues, maintaining optimal system performance and productivity.
- Proficient in creating and managing Users, Groups, and Organizational Units (OU) within Google Workspace formally known as G-suite, ensuring efficient user management and access control.
- Skilled in configuring DNS, DMARC, SPF records, and managing Google Workspace licenses to optimize email deliverability and security.
- Experienced in Azure App registration, SAML configuration, managing VDI, and coordinating with network teams to rectify issues, ensuring smooth operations.
- Skilled in Asset management, Change management, Solution article creation, and Ticket management, ensuring efficient resolution and knowledge sharing.
- Capable of creating and managing workflows in BetterCloud, enhancing efficiency and automation.
- Proficiently managed internal application software licenses, ensuring compliance with licensing agreements and optimizing utilization across the organization. Effectively tracked license usage, conducted audits, and coordinated license procurement and renewal processes to maintain cost-efficiency and regulatory compliance.
System Engineer
Freshworks Inc
06.2016 - 09.2019
- Ensured smooth onboarding and offboarding experiences for employees, facilitating seamless transitions and addressing any issues promptly.
- Managed the onboarding of new assets into the internal Asset Management System, carefully documenting asset details and updating records accordingly.
- Effectively handled asset provisioning and deprovisioning within the Asset Management tool, ensuring accurate asset tracking throughout their lifecycle.
- Facilitated user account creation in Google Workspace and configured laptops for new joiners, ensuring they had the necessary tools for productivity from day one.
- Performed hardware and software troubleshooting, promptly addressing reported issues to minimize downtime and ensure seamless operation of systems.
Senior Technical Support Engineer
Info Services
05.2014 - 06.2016
- Provided L1 and L2 support for laptop and desktop users, addressing hardware and software issues.
- Deployed operating systems on desktops and laptops using MDT (Microsoft Deployment Tool) server.
- Installed and configured Symantec Endpoint antivirus, ensuring regular updates.
- Coordinated with network team to resolve VLAN changes and connectivity issues.
- Managed Active Directory console for hostname deletion and OU movement.
- Configured network printers for client machines.
- Offered L1 support for SCCM server issues from user end.
- Conducted periodic updates for client machines and resolved SSK, TMS, and TDS issues in Vodafone stores.
System Administrator
RIT InfoTech Solution
08.2013 - 04.2014
- Responsible for configuring and troubleshooting systems and networking issues, ensuring seamless operation and connectivity. Applied technical expertise to diagnose and resolve system and network-related challenges promptly, optimizing performance and minimizing disruptions for end-users.
Field Service Engineer
NAV Systems
06.2012 - 07.2013
- Managed maintenance and rectification of security systems, QMS machines, and ATMs for clients within banking sector. Implemented proactive measures to ensure security and reliability of systems, promptly addressing any issues.
Education
Bachelor of Engineering Technology - Information Technology
Velammal Engineering College
Chennai, India. 05.2009 - 04.2012
No Degree - Diploma in Electronics & Communication Engineering
Muthayammal Polytechnic College
Rasipuram, India 06.2007 - 04.2009
Skills
Azure Active Directory
MDM (JAMF, Intune, Jumpcloud)
Google Workspace
Google Cloud Patform
MAC/Windows/Linux Experience
Process/Change Management
Freshservice/Remedy ITSM tool
Vendor Management
Networking Experience
Video Conferencing Solution(Zoom, Teams and Google meet)
Bettercloud
Compliance and Policy Management
DLP Solutions
Timeline
IT Lead Engineer
Freshworks Inc
10.2022 - Current
Senior System Engineer
Freshworks Inc
10.2019 - 10.2022
System Engineer
Freshworks Inc
06.2016 - 09.2019
Senior Technical Support Engineer
Info Services
05.2014 - 06.2016
System Administrator
RIT InfoTech Solution
08.2013 - 04.2014
Field Service Engineer
NAV Systems
06.2012 - 07.2013
Bachelor of Engineering Technology - Information Technology
Velammal Engineering College
05.2009 - 04.2012
No Degree - Diploma in Electronics & Communication Engineering
Muthayammal Polytechnic College
06.2007 - 04.2009