Tzan Fourzadakis
Brussels
Summary
Motivated and detail-oriented professional with a Google IT Support Specialist certification, skilled in troubleshooting hardware, software, and network issues. Self-taught in building and maintaining PCs, with a strong background in delivering exceptional customer service and managing multiple tasks efficiently. Seeking an entry-level IT role to apply my technical skills and enthusiasm for technology, while gaining practical experience and contributing to a dynamic IT team.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Motel One
Brussels
02.2022 - Current
- Assisted with breakfast service organization, adhering to standards and schedules.
- Trained and supervised new colleagues, ensuring smooth operations.
- Managed customer relationships, contributing to overall guest satisfaction and the company's economic success.
- Ensure and increase customer and guest satisfaction.
- Assisting with the implementation of corporate and departmental targets.
- Ensure high quality standards in handling all the processes associated with the requirement profile of this job.
Customer Service Manager
Rhodes Collection | Cactus Hotel & Aquarium View Hotel
Rhodos
02.2018 - 11.2020
- Supervised, trained, and motivated a team of 10 employees, ensuring efficient operations and customer satisfaction.
- Facilitated clear communication between teams and clients, ensuring timely issue resolution, and high customer satisfaction.
- Managing stock levels, ordering supplies, and coordinating daily operations.
- Ensuring high-level organization by being in charge of stock maintenance and ordering.
Bar Manager
Rhodes Collection | Cactus Hotel & Aquarium View Hotel
Rhodos
04.2015 - 11.2017
- Managed a team of 10 staff, overseeing daily operations, staff training, and performance.
- Ensured smooth operations, stock management, and customer satisfaction.
- Developed strong problem-solving and communication skills by handling customer inquiries and resolving issues promptly.
Bartender
Rhodes Collection | Cactus Hotel & Aquarium View Hotel
Rhodos
07.2012 - 11.2014
- Delivered excellent customer service, addressing customer requests, and resolving issues efficiently.
- Managed a high-volume bar during peak times, demonstrating strong time management and multitasking abilities.
- Applied attention to detail when preparing drinks, a skill transferable to ensuring precision in troubleshooting technical issues.
Education
Certification/Online Degree - Information Technology
Coursera
09-2024
Certification, - Information Technology
LinkedIn Learning
10-2023
Certification - F&B Manager
ΙΕΚ Anko Tourism Academy
Rhodos01-2016
Certification, - Certificate of Competency in English
Central Michigan University
Skills
IT & Technical Skills
- Troubleshooting & Technical Support: Proficient in diagnosing and resolving basic hardware, software, and network issues, with a focus on providing excellent user support
- Cybersecurity Fundamentals: Knowledge of basic cybersecurity concepts, including data protection, access controls, and common security threats, gained through the Google IT Support certification
- Networking: Understanding of networking principles such as IP addressing, DNS, and the operation of routers and switches
- Operating Systems: Familiarity with Windows, Linux, and macOS environments; basic system administration skills like user management and software installation
- Software Testing: Introduction to software testing techniques and tools, with a focus on ensuring software reliability and performance
- PC Building & Maintenance: Hands-on experience building and maintaining custom PCs, offering a practical foundation in hardware assembly and troubleshooting
- Customer Service Excellence: Years of experience in resolving customer issues
- Problem Solving & Multitasking: Proven ability to handle multiple tasks and troubleshoot under pressure,
- Team Collaboration: Experience working in and leading teams, which translates into strong collaboration and teamwork skills
- Communication: Demonstrated ability to communicate clearly and effectively with diverse audiences, developed through extensive experience in customer-facing roles
- Time Management: Ability to prioritize tasks effectively and meet deadlines
Affiliations
- Basketball
- Gym
Languages
Greek
First Language
Dutch
Advanced (C1)
C1
English
Advanced (C1)
C1
French
Beginner (A1)
A1
Timeline
Customer Service Agent
Motel One
02.2022 - Current
Customer Service Manager
Rhodes Collection | Cactus Hotel & Aquarium View Hotel
02.2018 - 11.2020
Bar Manager
Rhodes Collection | Cactus Hotel & Aquarium View Hotel
04.2015 - 11.2017
Bartender
Rhodes Collection | Cactus Hotel & Aquarium View Hotel
07.2012 - 11.2014
Certification/Online Degree - Information Technology
Coursera
Certification, - Information Technology
LinkedIn Learning
Certification - F&B Manager
ΙΕΚ Anko Tourism Academy
Certification, - Certificate of Competency in English
Central Michigan University
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