In my current role as a Senior Resettlement Assistant at UNHCR Rwanda, I have developed a versatile skill set through multifaceted responsibilities. Daily, I meticulously identify and interview refugees, conduct thorough assessments of their resettlement needs, and proficiently process cases, all while providing empathetic counseling.
Active participation in support missions to diverse field locations has allowed me to dynamically contribute to case identification and resettlement interviews, ensuring a nuanced understanding of individuals in need. Beyond this, I take on the responsibility of ensuring effective communication regarding the status of persons of concern. My expertise also includes meticulous record-keeping, the generation of precise statistics, and collaboration in the development of analytical reports.
Furthermore, I play a pivotal role in providing administrative support for resettlement-related training activities. This experience not only highlights my adeptness in organizational tasks but also underscores my commitment to fostering the development of crucial skills within the organization.
Integral to my skill set are advanced data management skills, proficiency in reporting, and expertise in utilizing various software applications. These capabilities enhance my ability to handle complex tasks, streamline processes, and contribute effectively to the efficient functioning of organization initiatives.
With my tenure as a Senior Resettlement Assistant, I bring to the forefront essential skills, including effective communication, organizational proficiency, adept data management, reporting skills, and proficiency in using different software applications. These capabilities align seamlessly with the demands of broader humanitarian roles.
- In my current role, I am responsible for the comprehensive data management of individuals requiring resettlement and complementary pathways. This involves the identification, assessment, and interviewing of potential candidates. Diligently adhering to established procedures, I meticulously process identified cases, offering invaluable counseling to those in need. My duties extend to field missions, where I actively contribute to case identification, resettlement interviews, refugee profiling, and the development and implementation of relevant systems and procedures.
- Playing a pivotal role, I am instrumental in maintaining effective communication regarding the status of resettlement cases and the follow-up of persons of concern considered for resettlement. Additionally, I closely collaborate with the Rwandan government and UNHCR partners, particularly in coordinating with Rwandan Immigration for the issuance of exit permits for refugees. This involves maintaining open lines of communication between IOM and UNHCR, ensuring timely submission, and diligent follow-up on exit permit requests.
- I am the focal point for resettlement statistics and data management within the Rwanda operation, I actively contribute to the production of up-to-date and accurate statistics and analytical reports. My involvement includes assessments of resettlement trends, Rwanda's performance in meeting targets, and addressing challenges with strategic responses.
- Furthermore, I play a key role in capacity building initiatives for UNHCR and its partners, providing essential administrative support for resettlement-related training activities. This encompasses organizing workshops and meetings as required.
As a Registration and Repatriation Assistant at UNHCR, I have been entrusted with critical responsibilities that contribute to the effective functioning of registration and repatriation processes. In this role, my duties encompassed a range of tasks aimed at facilitating the registration and repatriation of displaced individuals. Some key responsibilities included:
1.Registration Management:
- Conducting registration interviews with displaced individuals to collect accurate and comprehensive information.
- Verifying and updating data in UNHCR databases, ensuring the integrity and confidentiality of the information.
2.Documentation:
- Ensuring proper documentation of individuals, including issuance of identification cards and other relevant documents.
- Collaborating with relevant stakeholders to validate and cross-check documentation.
3. Repatriation Coordination:
- Assisting in the coordination of repatriation activities, working closely with other UNHCR units and external partners.
- Providing support in the preparation and distribution of information related to repatriation processes.
4. Data Analysis and Reporting:
- Analyzing registration data to identify trends, patterns, and potential issues.
- Compiling and preparing regular reports on registration and repatriation activities for internal and external stakeholders.
5.Coordination with Partners:
- Collaborating with governmental authorities, NGOs, and other partners involved in registration and repatriation efforts.
- Participating in coordination meetings and contributing to a cohesive approach in addressing displacement and repatriation challenges.
6.Training and Capacity Building:
- Participating in and supporting training sessions for UNHCR staff and partner organizations involved in registration and repatriation activities.
These responsibilities underscored my commitment to supporting UNHCR's mission in providing assistance to displaced individuals and facilitating their safe and voluntary repatriation.
I am a collaborative team player with exceptional organizational skills In my role as a senior resettlement assistant, I was appointed as the focal point for multiple Norway missions on more than three occasions Coordinating a team of interpreters, I ensured the seamless execution of their tasks I managed diverse roles to enhance the efficiency of refugee reception and interviews, minimizing waiting times and streamlining the admission process
My outstanding communication and writing skills have been instrumental in successfully interviewing refugees, assessing their needs, collaborating with colleagues, and addressing issues with clarity and effectiveness As a result, I have consistently been entrusted with the role of focal point for statistics and the preparation of monthly/annual reports This responsibility ensures the timely updating of resettlement submissions data, departure statistics, and the delivery of comprehensive resettlement reports
My analytical prowess and teamwork skills led to my designation as the focal point for exit permits and all resettlement and complementary pathways departure formalities within the UNHCR Rwanda operation In this capacity, I ensured strict adherence to procedures, collaborated closely with the Rwandan immigration office (DGIE), and worked in tandem with IOM to guarantee the timely provision of exit permits and other departure formalities
I possess strong technical skills in various software, including PowerBI, Microsoft Packages, proGres Version 3&4, RapidApp, cloud ERP—essential tools in managing biodata, writing reports, preparing presentations, and conducting data analysis
In addition to my technical skills, I have excellent interpersonal skills Over the years, I have cultivated cordial relationships with colleagues, partners, and government agencies These connections have proven invaluable, facilitating access to information and garnering support for project beneficiaries whenever needed I am also Committed to continuous learning
Additional Skills
1 Data Analysis:
Proficient in data analysis techniques with a focus on extracting valuable insights for informed decision-making
2 Data Protection:
Demonstrated expertise in safeguarding sensitive information, ensuring compliance with data protection regulations
3 Diversity Strategies:
Skilled in developing and implementing strategies to promote diversity and inclusion in the workplace
4 Fraud Detection & Management:
Proven ability in fraud detection, management, and implementing effective prevention strategies
5 Induction Programs:
Experienced in designing and conducting comprehensive induction programs for new team members
6 Languages:
I am Fluent in English and Swahili, Advanced in French and Beginner in Dutch All of these languages facilitating effective communication in diverse environments
7 Microsoft Office Suite:
Advanced skills in Microsoft Excel for data analysis, Microsoft word for reporting, Microsoft Power BI for visualization, and Microsoft PowerPoint for effective presentations
8 proGres v4:
Expertise in operating proGres v4, specifically in PR-Operation of GBV and CP modules, and RG-Conducting Effective Registration interviews
9 QAD Cloud ERP:
Competent in utilizing QAD Cloud ERP for efficient and streamlined operational processes
10 Sexual Harassment Reporting:
Trained in reporting procedures related to sexual harassment, ensuring a safe and inclusive work environment
11 Statistics:
Proficient in statistical analysis and adept at managing statistics databases for accurate and timely reporting
I derive great satisfaction from collaborating with staff as unique individuals, each endowed with distinct gifts that contribute to personal, professional, and organizational growth. My enthusiasm is particularly evident during brainstorming sessions with program teams, where I derive pleasure from witnessing the manifestation of creativity and innovation.
The prospect of serving in the advertised position represents a valuable opportunity. Not only would it afford me the chance to actively participate in creatively enhancing the improvement of the organization, but it would also mark a pivotal phase in my career development. Concurrently, I am pursuing different courses, a deliberate effort aimed at significantly contributing to my professional growth.