Tuan Anh Vuong

• Performed regular system audits to identify areas of improvement in performance, security, or compliance standards.
• Streamlined processes by automating repetitive tasks using scripting languages such as Python, Perl, or Shell scripts.
• Managed projects from inception to completion, meeting deadlines while staying within budget constraints.
• Supported development teams by providing guidance on hardware requirements optimized for software applications'' needs.
• Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
• Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
• Optimized network performance by implementing advanced infrastructure solutions and monitoring tools.

• Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
• Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
• Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.

• Configured hardware, devices and software to set up work stations and mobile devices for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Responsible for purchase and IT Inventory (Lansweeper)
• Software packaging and deployment (PDQ Deploy, GPO & Lansweeper)
• Licensing manager and follow up
• Exchange migration to the cloud
• AD Domain migration (Branch > Corporate)
• Junior Network Engineer (Cisco ASA, Cisco Nexus switch, Cisco Meraki MX/MS/AP)
• System Engineer
• RDS Infrastructure deployment and management

• Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
• Installation and maintenance of all CCTV system, installing all related hardware and software required by facilities.

• Configured hardware, devices and software to set up work stations/mobile device for customers.

• Consultant for European Commission (DG COMM) and European Parliament (MEP VIP Support). Mobile device expert
• Configured hardware, devices and software to set up work stations for employees.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Collaborated with outside departments to implement system-wide improvements.
• Patched software and installed new versions to eliminate security problems and protect data.

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