Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Timeline
Hi, I’m

Tri Yuliana Setiyowati

Sint Gilles

Summary

From an early age, my passion for the hospitality industry guided me to pursue education at the Hotel School. My career began at the front desk, where I quickly advanced through various roles, gaining comprehensive experience in guest relations and hotel operations. This diverse exposure equipped me with the skills and insights to successfully launch and manage my own business. After several rewarding years, the COVID-19 pandemic inspired me to explore new opportunities. I relocated to Portugal and immersed myself in the world of Tango, enriching my cultural and interpersonal skills. Today, I am eager to return to my roots in the hospitality industry, bringing with me a wealth of experience in customer service and public relations. My journey has instilled in me a renewed passion for delivering exceptional service and creating memorable experiences for guests. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

20
years of professional experience

Work History

Dua Kreasi

Owner
04.2015 - 03.2022

Job overview

  • Company Overview: Furniture export and interior design
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Responded to customer requests for products, services, and company information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Zurito

Restaurant Owner
09.2014 - 01.2022

Job overview

  • Company Overview: Fusion food of Mexican and Japanese Restaurant
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Supervised daily activities of restaurant and 12 employees.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.

Living Room Fine dining

Personal Assistant to the CEO
01.2009 - 05.2014

Job overview

  • Generated and distributed invoices to obtain fee payments.
  • Generated reports using Microsoft Excel spreadsheets.
  • Acted as second set of eyes and ears to pre-empt employer needs and requirements.
  • Supported HR with employee hiring and leaving processes.
  • Helped staff with special projects by setting up schedules and organizing resources.
  • Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
  • Directed and actioned incoming and outgoing correspondence, including postal mail, email and faxes.
  • Maintained organized calendar covering team meetings, trips and appointments.
  • Documented and shared weekly meeting minutes.
  • Developed team communications and information for meetings.

Sakala Hotel

Public Relations Manager
05.2006 - 11.2008

Job overview

  • Guided daily operations based on current and upcoming projects.
  • Strengthened integrity of communication channels.
  • Analyzed campaign ROIs to measure impact of PR efforts.
  • Developed communication and public relations strategies based on company principles.
  • Wrote clear and compelling letters, press releases and by-lined letters to achieve significant increases in brand awareness.
  • Handled more than 25 of inbound calls per day.

Novotel

Hotel Receptionist
03.2002 - 04.2005

Job overview

  • Welcomed customers by completing check-in procedures and amending required reservation changes.
  • Took payments using card readers and POS machines.
  • Maintained room inventory for occupancy, reservations and room assignments.
  • Coordinated transportation for guests, booking shuttles and private car service.
  • Organized restaurant bookings, excursions and taxis for guests.
  • Listened to and actioned guest feedback.
  • Kept front desk area organized and clear of clutter.

Education

AMPTA Hotel Tourism Academy

Diploma from General Hotel school and specialist in sales and marketing
08.2002

Skills

Customer service

Active listening

Data entry

Customer relations

Problem resolution

Relationship building

Call center experience

Complaint handling

Microsoft Excel

Microsoft Outlook

Client relations

Payment processing

Customer satisfaction measurement

Scheduling

Follow-up skills

Appointment scheduling

Paperwork processing

Team development

Documentation

Administrative support

Quality control

Live chat support

Filing

Technical support

Store maintenance

Service upselling

LANGUAGES

Indonesian: First language
English: C2

Hobbies and Interests

Interior Design, Pottery, Tango, Photography

Work Type

Full TimePart TimeContract Work

Work Location

HybridOn-SiteRemote

Timeline

Owner

Dua Kreasi
04.2015 - 03.2022

Restaurant Owner

Zurito
09.2014 - 01.2022

Personal Assistant to the CEO

Living Room Fine dining
01.2009 - 05.2014

Public Relations Manager

Sakala Hotel
05.2006 - 11.2008

Hotel Receptionist

Novotel
03.2002 - 04.2005

AMPTA Hotel Tourism Academy

Diploma from General Hotel school and specialist in sales and marketing

Similar Profiles

CREATE PROFILE
Tri Yuliana Setiyowati