Toon Louagie
Summary
Hardworking and passionate job seeker with strong organizational skills eager to start in a new and exciting job position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Airport Manager
Avis Budget Group
11.2022 - 01.2024
- Enhanced customer satisfaction through timely resolution of complaints and concerns.
- Grew annual revenue by 35% and met customer NPS goals.
- Managed over 80 employees efficiently in a fast paced environment.
- Was awarded a spot in the top 10 best managers in the U.S.
- Managed both the daily operations and supply chain side of the business and fleet efficiency.
Operations Manager
Avis Budget Group
07.2021 - 11.2022
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Inside Sales Representative
Townsquare Interactive
01.2021 - 07.2021
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Fleet Service Agent
Postmates
10.2019 - 01.2021
- Provided exceptional customer service while managing logistics associated with pick-ups, deliveries, and special requests.
- Streamlined communication with drivers, ensuring accurate and timely updates on routes, schedules, and vehicle status.
- Enhanced efficiency by implementing new fleet management software for tracking and scheduling maintenance.
Education
Postgraduate - Digital Marketing And Communication
EHSAL Management School
Brussels, Belgium06.2018
Bachelor - International Business Management
Artevelde Hogeschool
Ghent, Belgium06.2017
Bachelor - Business Administration
High Point University
High Point, NC06.2017
Skills
- Team Leadership
- Customer Service
- Operations Management
- Facilities Management
- Conflict Resolution
- Process Improvement
Additional Information
Dual Citizen between Belgium and the United States of America.
Languages
English
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
Timeline
Airport Manager
Avis Budget Group
11.2022 - 01.2024
Operations Manager
Avis Budget Group
07.2021 - 11.2022
Inside Sales Representative
Townsquare Interactive
01.2021 - 07.2021
Fleet Service Agent
Postmates
10.2019 - 01.2021
Postgraduate - Digital Marketing And Communication
EHSAL Management School
Bachelor - International Business Management
Artevelde Hogeschool
Bachelor - Business Administration
High Point University
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