Toni Connolly
Assistant Manager
Gent
Summary
Experienced problem-solver with strong analytical skills, contributing to team building, leadership, and motivation. Proven ability to excel in customer relations and relationship-building. Utilize independent decision-making and sound judgment to drive company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance within the organization.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Zennon Wellness
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Housekeeping Supervisor
Imperial Hotel & Restaraunt
08.2021 - 11.2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
Housekeeper
Four Seasons Hotel
03.2021 - 08.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Bar Staff Member
Citywest Hotel
01.2018 - 09.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Retail Sales Worker
Charity Begins at Home
07.2014 - 12.2014
- Achieved sales targets through effective communication and persuasive selling techniques.
- Cultivated an inclusive shopping atmosphere for diverse clientele by demonstrating cultural sensitivity when interacting with customers.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
Education
Feetac Level 6 - Advanced Secuirty Operations
Dun Laoghaire College
Dublin, Ireland 04.2001 -
No Degree - Digital Marketing
Ibat College
Dublin, Ireland 04.2001 -
Feetac Level 5 - Criminology And Social Studies
Ballsbridge College
Dublin, Ireland 04.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Task Delegation
Employee Scheduling
Staff Training and Development
Languages
English
Bilingual or Proficient (C2)
Irish
Advanced (C1)
Dutch
Beginner (A1)
Interests
Cinema
Hiking
Reading
Timeline
Assistant Manager
Zennon Wellness
06.2023 - Current
Housekeeping Supervisor
Imperial Hotel & Restaraunt
08.2021 - 11.2023
Housekeeper
Four Seasons Hotel
03.2021 - 08.2021
Bar Staff Member
Citywest Hotel
01.2018 - 09.2019
Retail Sales Worker
Charity Begins at Home
07.2014 - 12.2014
Feetac Level 6 - Advanced Secuirty Operations
Dun Laoghaire College
04.2001 -
No Degree - Digital Marketing
Ibat College
04.2001 -
Feetac Level 5 - Criminology And Social Studies
Ballsbridge College
04.2001 -
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