Tom Nauwelaers
Essen
Summary
Operations professional with background in depot operations and leading regional Operations team.
Overview
33
33
years of professional experience
Work History
Regional Director of Operations
SeaCube
06.2024 - Current
- Standardized operational procedures in EMEA location to ensure consistency in quality and performance.
- Developed strong partnerships with depots to expand business opportunities with them.
- Collaborated with other department heads to share best practices, align strategies, and foster a spirit of teamwork within our office
- Conducted regular depot audits, identifying areas for improvement and developing action plans to address them.
Operations Manager
SeaCube
01.2016 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular depot audits, identifying areas for improvement and developing action plans to address them.
- Managed regional inventory and depot operations
Operations Coordinator
SeaCube
12.2010 - 12.2015
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
Operations Assistant
DP World
08.2010 - 11.2010
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Contributed to development of operational procedures
Operations Coordinator
Container & Trailer Repair
11.2001 - 08.2010
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Insurance Assistant
Sociaal Woonkrediet Voor Vlaanderen
04.2001 - 11.2001
- Expedited claims processing for clients facing emergencies or natural disasters, providing timely support during critical situations.
- Increased policy renewal rates by consistently delivering excellent customer service and addressing concerns proactively.
- Reduced claim processing time with diligent follow-ups and effective communication between clients and adjusters.
Assistant Manager
Quick Restaurants
02.1998 - 03.2001
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Crew Leader
Quick Restaurants
07.1991 - 10.1994
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Education
Associate Degree - Organizational Assistance & Logistics Service
VLOD
Antwerp, Belgium06-1996
High School Diploma -
SISO
Antwerp, Belgium06-1991
Skills
- Operational efficiency
- Workforce planning
- Cross-functional coordination
Languages
Dutch
English
French
Timeline
Regional Director of Operations
SeaCube
06.2024 - Current
Operations Manager
SeaCube
01.2016 - 06.2024
Operations Coordinator
SeaCube
12.2010 - 12.2015
Operations Assistant
DP World
08.2010 - 11.2010
Operations Coordinator
Container & Trailer Repair
11.2001 - 08.2010
Insurance Assistant
Sociaal Woonkrediet Voor Vlaanderen
04.2001 - 11.2001
Assistant Manager
Quick Restaurants
02.1998 - 03.2001
Crew Leader
Quick Restaurants
07.1991 - 10.1994
Associate Degree - Organizational Assistance & Logistics Service
VLOD
High School Diploma -
SISO